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Review
. 2020 Dec 5;3(4):492-495.
doi: 10.1093/jamiaopen/ooaa056. eCollection 2020 Dec.

Measuring success: perspectives from three optimization programs on assessing impact in the age of burnout

Eli M Lourie  1   2 , Lindsay A Stevens  3   4 , Emily C Webber  5   6
Affiliations
Review

Measuring success: perspectives from three optimization programs on assessing impact in the age of burnout

Eli M Lourie et al. JAMIA Open. .

Abstract

Electronic health record (EHR) optimization has been identified as a best practice to reduce burnout and improve user satisfaction; however, measuring success can be challenging. The goal of this manuscript is to describe the limitations of measuring optimizations and opportunities to combine assessments for a more comprehensive evaluation of optimization outcomes. The authors review lessons from 3 U.S. healthcare institutions that presented their experiences and recommendations at the American Medical Informatics Association 2020 Clinical Informatics conference, describing uses and limitations of vendor time-based reports and surveys utilized in optimization programs. Compiling optimization outcomes supports a multi-faceted approach that can produce assessments even as time-based reports and technology change. The authors recommend that objective measures of optimization must be combined with provider and clinician-defined value to provide long term improvements in user satisfaction and reduce EHR-related burnout.

Keywords: burnout; efficiency; electronic health record (EHR); optimization.

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