Improving patient satisfaction with wait times

Affiliations

¹ Anna Bradshaw is an FNP student at Simmons University in Boston, Mass., and a nurse at the Dartmouth-Hitchcock Cheshire Medical Center in Keene, N.H. Sarah Raphaelson is also an FNP student at Simmons University, as well as a nurse at Beth Israel Deaconess-Milton in Milton, Mass.

Anna Bradshaw et al. Nursing. 2021.

. 2021 Apr 1;51(4):67-69.

doi: 10.1097/01.NURSE.0000736968.01359.e0.

¹ Anna Bradshaw is an FNP student at Simmons University in Boston, Mass., and a nurse at the Dartmouth-Hitchcock Cheshire Medical Center in Keene, N.H. Sarah Raphaelson is also an FNP student at Simmons University, as well as a nurse at Beth Israel Deaconess-Milton in Milton, Mass.

No abstract available

References

1. Chu H, Westbrook RA, Njue-Marendes S, Giordano TP, Dang BN. The psychology of the wait time experience—what clinics can do to manage the waiting experience for patients: a longitudinal, qualitative study. BMC Health Serv Res . 2019;19(1):459.
1. Moore AD, Hamilton JB, Krusel JL, Moore LG, Pierre-Louis BJ. Patients provide recommendations for improving patient satisfaction. Mil Med . 2016;181(4):356–363.
1. Sengupta M, Chakrabarti S, Mukhopadhyay I. Waiting time: the expectations and preferences of patients in a paediatric OPD. J Health Manag . 2019;21(3):427–442.
1. Ansell D, Crispo JAG, Simard B, Bjerre LM. Interventions to reduce wait times for primary care appointments: a systematic review. BMC Health Serv Res . 2017;17(1):295.
1. Moola S, Munn Z, Tufanaru C, et al. Chapter 7: Systematic reviews of etiology and risk. In: Aromataris E, Munn Z (eds). JBI Manual for Evidence Synthesis . Adelaide, Australia: Joanna Briggs Institute; 2020.