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. 2021 Mar 25;16(3):e0249237.
doi: 10.1371/journal.pone.0249237. eCollection 2021.

Remote assessment in adults with Autism or ADHD: A service user satisfaction survey

Marios Adamou  1 , Sarah L Jones  2 , Tim Fullen  2 , Nazmeen Galab  2 , Karl Abbott  2 , Salma Yasmeen  2
Affiliations

Remote assessment in adults with Autism or ADHD: A service user satisfaction survey

Marios Adamou et al. PLoS One. .

Abstract

Advances in digital health have enabled clinicians to move away from a reliance on face to face consultation methods towards making use of modern video and web-based conferencing technology. In the context of the COVID-19 pandemic, remote telecommunication methods have become much more common place in mental health settings. The current study sought to investigate whether remote telecommunication methods are preferable to face to face consultations for adults referred to an Autism and ADHD Service during the COVID-19 pandemic. Also, whether there are any differences in preferred consultation methods between adults who were referred for an assessment of Autism as opposed to ADHD. 117 service users who undertook assessment by the ADHD and Autism Service at South West Yorkshire NHS Partnership Foundation Trust from April to September 2020 completed an adapted version of the Telehealth Usability Questionnaire (TUQ). Results demonstrated that service users found remote telecommunication to be useful, effective, reliable and satisfactory. Despite this, almost half of service users stated a general preference for face to face consultations. There was no difference in the choice of methods of contact between Autism and ADHD pathways. Remote telecommunication methods were found to be an acceptable medium of contact for adults who undertook an assessment of Autism and ADHD at an NHS Service during the COVID-19 pandemic.

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Conflict of interest statement

The authors have declared that no competing interests exist.

Figures

Fig 1
Fig 1. Did you receive support during your appointment?
Fig 2
Fig 2. How well do you think you were able to communicate over the telephone/video call?
Fig 3
Fig 3. Do you think we should offer telephone/video appointments after coronavirus restrictions are lifted?
See this image and copyright information in PMC

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