E-Triage Systems for COVID-19 Outbreak: Review and Recommendations
- PMID: 33920744
- PMCID: PMC8072881
- DOI: 10.3390/s21082845
E-Triage Systems for COVID-19 Outbreak: Review and Recommendations
Abstract
With population growth and aging, the emergence of new diseases and immunodeficiency, the demand for emergency departments (EDs) increases, making overcrowding in these departments a global problem. Due to the disease severity and transmission rate of COVID-19, it is necessary to provide an accurate and automated triage system to classify and isolate the suspected cases. Different triage methods for COVID-19 patients have been proposed as disease symptoms vary by country. Still, several problems with triage systems remain unresolved, most notably overcrowding in EDs, lengthy waiting times and difficulty adjusting static triage systems when the nature and symptoms of a disease changes. In this paper, we conduct a comprehensive review of general ED triage systems as well as COVID-19 triage systems. We identified important parameters that we recommend considering when designing an e-Triage (electronic triage) system for EDs, namely waiting time, simplicity, reliability, validity, scalability, and adaptability. Moreover, the study proposes a scoring-based e-Triage system for COVID-19 along with several recommended solutions to enhance the overall outcome of e-Triage systems during the outbreak. The recommended solutions aim to reduce overcrowding and overheads in EDs by remotely assessing patients' conditions and identifying their severity levels.
Keywords: COVID-19; clinical diagnosis; diseases; emergency department; healthcare operations; priority; public healthcare; triage system.
Conflict of interest statement
The authors declare no conflict of interest.
Figures












Similar articles
-
Revised Triage and Surveillance Protocols for Temporary Emergency Department Closures in Tertiary Hospitals as a Response to COVID-19 Crisis in Daegu Metropolitan City.J Korean Med Sci. 2020 May 18;35(19):e189. doi: 10.3346/jkms.2020.35.e189. J Korean Med Sci. 2020. PMID: 32419401 Free PMC article.
-
Activity, triage levels and impact of the pandemic on hospital emergency departments: A multicentre cross-sectional study.J Adv Nurs. 2025 Mar;81(3):1332-1342. doi: 10.1111/jan.16332. Epub 2024 Jul 20. J Adv Nurs. 2025. PMID: 39032172 Free PMC article.
-
Immersion in an emergency department triage center during the Covid-19 outbreak: first report of the Liège University hospital experience.Acta Clin Belg. 2022 Feb;77(1):30-36. doi: 10.1080/17843286.2020.1778348. Epub 2020 Jun 12. Acta Clin Belg. 2022. PMID: 32531181
-
Pediatric emergency triage systems.Rev Paul Pediatr. 2022 Jul 15;41:e2021038. doi: 10.1590/1984-0462/2023/41/2021038. eCollection 2022. Rev Paul Pediatr. 2022. PMID: 35858040 Free PMC article. Review.
-
Potential solutions for screening, triage, and severity scoring of suspected COVID-19 positive patients in low-resource settings: a scoping review.BMJ Open. 2021 Sep 15;11(9):e046130. doi: 10.1136/bmjopen-2020-046130. BMJ Open. 2021. PMID: 34526332 Free PMC article.
Cited by
-
Craniofacial Pain Management in Severe COVID-19 Patients During the Pandemic Peak in Kosovo: A Comprehensive Approach.Cureus. 2023 Sep 28;15(9):e46111. doi: 10.7759/cureus.46111. eCollection 2023 Sep. Cureus. 2023. PMID: 37900466 Free PMC article.
-
A real-time communication and information system for triage, positioning, and documentation (TriPoD) in mass-casualty incidents: a qualitative observational study.BMC Emerg Med. 2025 Jul 6;25(1):115. doi: 10.1186/s12873-025-01274-0. BMC Emerg Med. 2025. PMID: 40619380 Free PMC article.
-
A modified emergency severity index level is associated with outcomes in cancer patients with COVID-19.Am J Emerg Med. 2022 Apr;54:111-116. doi: 10.1016/j.ajem.2022.02.002. Epub 2022 Feb 5. Am J Emerg Med. 2022. PMID: 35152119 Free PMC article.
-
Cough Sound Detection and Diagnosis Using Artificial Intelligence Techniques: Challenges and Opportunities.IEEE Access. 2021 Jul 15;9:102327-102344. doi: 10.1109/ACCESS.2021.3097559. eCollection 2021. IEEE Access. 2021. PMID: 34786317 Free PMC article.
-
Oral adverse events following COVID-19 and influenza vaccination in Australia.Hum Vaccin Immunother. 2023 Aug;19(2):2253589. doi: 10.1080/21645515.2023.2253589. Epub 2023 Sep 21. Hum Vaccin Immunother. 2023. PMID: 37734344 Free PMC article.
References
Publication types
MeSH terms
Grants and funding
LinkOut - more resources
Full Text Sources
Other Literature Sources
Medical