Skip to main page content
U.S. flag

An official website of the United States government

Dot gov

The .gov means it’s official.
Federal government websites often end in .gov or .mil. Before sharing sensitive information, make sure you’re on a federal government site.

Https

The site is secure.
The https:// ensures that you are connecting to the official website and that any information you provide is encrypted and transmitted securely.

Access keys NCBI Homepage MyNCBI Homepage Main Content Main Navigation
. 2021 Jun;11(2):321-324.
doi: 10.1016/j.afjem.2021.03.015. Epub 2021 Apr 27.

Patients' satisfaction with emergency care services in a University Teaching Hospital in South-West, Nigeria

Olabisi Olamide Deji-Dada  1 , Samuel Ayokunle Dada  2 , Johnson Dare Ogunlusi  3 , Olusoji Abidemi Solomon  1
Affiliations

Patients' satisfaction with emergency care services in a University Teaching Hospital in South-West, Nigeria

Olabisi Olamide Deji-Dada et al. Afr J Emerg Med. 2021 Jun.

Abstract

Background: Patient satisfaction is a measure of the extent to which patients are contented with the health care they received from their health care provider.

Objective: The goal of this study was to measure the satisfaction of patients admitted to the Emergency Centre and to determine the factors affecting the satisfaction.

Method: A cross-sectional study was conducted over four months among patients admitted into the Emergency Centre of the hospital. Systematic sampling method was used by trained personnel who collected the data from the participants using a pre-tested structured questionnaire.

Result: Out of 199 patients that participated, 51.3% rated the reception at the Emergency Centre as very good while the speed of pain control was rated as excellent by only 9.0% of the participants. The time to surgical intervention was rated very good and excellent by 57.3% and 9.5% respectively. Comparable value was obtained by both nurses and doctors on the overall attitude across the 5 scoring domains. Overall, 90.5% of participants were satisfied with the services and experiences at the Emergency Centre of the hospital, however, suggested areas of improvement include employment of more staff by 51.8%, provision of more equipment by 41.2%, and 27.6% requested for availability of more facilities.

Conclusion: A high percentage of the patients were satisfied with the overall service in our Emergency Centre while some other areas require improvement.

Keywords: Emergency Centre; Emergency care; Healthcare; Patient satisfaction.

PubMed Disclaimer

Conflict of interest statement

The authors declared no conflicts of interest.

Figures

Fig. 1
Fig. 1
Fears of patients on arrival at the Emergency Centre.
Fig. 2
Fig. 2
Overall patient satisfaction.
See this image and copyright information in PMC

Similar articles

See all similar articles

Cited by

References

    1. Bowling A, Rowe G, Lambert N, Waddington M, Mahtani KR, Kenten C, et al. The measurement of patients' expectations for health care: a review and psychometric testing of a measure of patients' expectations. Health Technol Assess. 2012;16(30):i–xii, 1–509. - PubMed
    1. Fufa B.D., Negao E.B. Satisfaction of outpatient service consumers and associated factors towards the health service given at Jimma Medical Center, South West Ethiopia. Patient Relat Outcome Meas. 2019;10:347–354. - PMC - PubMed
    1. Patavegar B.N., Shelke S.C., Adhav P., Kamble M.S. A cross-sectional study of patient’s satisfaction towards services received at tertiary care hospital on OPD basis. National Journal of Community Medicine. 2012;3(2):232–237. http://www.njcmindia.org/home/abstrct/246 Available from:
    1. Agarwal. Health sector reforms: relevance in India. Indian Journal of Community Medicine. 2006; 31(4):220.
    1. Karagun O., Yesilagac H., Gulalp B., Gokel Y. What can we do to improve patient satisfaction in the emergency department? A prospective study in a Turkish University hospital. Adv J Emerg Med. 2018;2(4) - PMC - PubMed

LinkOut - more resources