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. 2021 May 25;23(5):e22959.
doi: 10.2196/22959.

Artificial Intelligence Can Improve Patient Management at the Time of a Pandemic: The Role of Voice Technology

Tomasz Jadczyk  1   2 , Wojciech Wojakowski  1 , Michal Tendera  1 , Timothy D Henry  3 , Gregory Egnaczyk  3 , Satya Shreenivas  3
Affiliations

Artificial Intelligence Can Improve Patient Management at the Time of a Pandemic: The Role of Voice Technology

Tomasz Jadczyk et al. J Med Internet Res. .

Abstract

Artificial intelligence-driven voice technology deployed on mobile phones and smart speakers has the potential to improve patient management and organizational workflow. Voice chatbots have been already implemented in health care-leveraging innovative telehealth solutions during the COVID-19 pandemic. They allow for automatic acute care triaging and chronic disease management, including remote monitoring, preventive care, patient intake, and referral assistance. This paper focuses on the current clinical needs and applications of artificial intelligence-driven voice chatbots to drive operational effectiveness and improve patient experience and outcomes.

Keywords: COVID-19; artificial intelligence; conversational agent; virtual care; voice assistant; voice chatbot.

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Conflict of interest statement

Conflicts of Interest: TJ is the co-founder and chief science officer at CardioCube Corp (Seattle, Washington). WW is a shareholder in CardioCube Corp. The other authors declare no conflict of interest.

Figures

Figure 1
Figure 1
Medical report generated automatically from the artificial intelligence–driven CardioCube voice app for patients with diabetes.
Figure 2
Figure 2
Workflow of the AI-driven voice chatbot in health care delivery. AI: artificial intelligence; API: application programming interface; CDSS: clinical decision support systems; HER: electronic health record; GDPR: General Data Protection Regulation; HIPAA: Health Insurance Portability and Accountability Act of 1996; IVR: interactive voice response; MDDS: Medical Device Data System; PHI: protected health information; SaMD: Software as a Medical Device; UX: user experience.
See this image and copyright information in PMC

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