Expectations, values, preferences and experiences of Hungarian primary care population when accessing services: Evaluation of the patient's questionnaires of the international QUALICOPC study

doi:10.1017/S1463423620000596

. 2021 Jun 1:22:e23.

doi: 10.1017/S1463423620000596.

Expectations, values, preferences and experiences of Hungarian primary care population when accessing services: Evaluation of the patient's questionnaires of the international QUALICOPC study

Anna Nánási^{1

2}, Tímea Ungvári^{1

2}, László R Kolozsvári¹, Szilvia Harsányi^{1

2}, Zoltán Jancsó¹, Levente I Lánczi¹, Lajos Mester³, Csaba Móczár⁴, Csilla Semanova^{1

2}, Péter Schmidt⁵, Judit Szidor^{1

2}, Péter Torzsa⁵, Mária Végh⁶, Imre Rurik¹

Affiliations

¹ Department of Family and Occupational Medicine, Faculty of Public Health, University of Debrecen, Debrecen, Hungary.
² Doctoral School of Health Science, University of Debrecen, Debrecen, Hungary.
³ Institute of Family Medicine, Faculty of Medicine, University of Szeged, Szeged, Hungary.
⁴ Irinyi Primary Care Health Center, Kecskemét, Hungary.
⁵ Department of Family Practice, Faculty of Medicine, Semmelweis University, Budapest, Hungary.
⁶ Institute of Primary Care, Faculty of Medicine, University of Pécs, Pécs, Hungary.

PMID: 34060439
PMCID: PMC8220346
DOI: 10.1017/S1463423620000596

Expectations, values, preferences and experiences of Hungarian primary care population when accessing services: Evaluation of the patient's questionnaires of the international QUALICOPC study

Anna Nánási et al. Prim Health Care Res Dev. 2021.

. 2021 Jun 1:22:e23.

doi: 10.1017/S1463423620000596.

Authors

Affiliations

¹ Department of Family and Occupational Medicine, Faculty of Public Health, University of Debrecen, Debrecen, Hungary.
² Doctoral School of Health Science, University of Debrecen, Debrecen, Hungary.
³ Institute of Family Medicine, Faculty of Medicine, University of Szeged, Szeged, Hungary.
⁴ Irinyi Primary Care Health Center, Kecskemét, Hungary.
⁵ Department of Family Practice, Faculty of Medicine, Semmelweis University, Budapest, Hungary.
⁶ Institute of Primary Care, Faculty of Medicine, University of Pécs, Pécs, Hungary.

PMID: 34060439
PMCID: PMC8220346
DOI: 10.1017/S1463423620000596

Abstract

Background: Preferences and wishes of patients is an important indicator of primary health care provision, although there are differences between national primary care systems.

Aim: The aim of this paper is to describe and evaluate the preferences and values of Hungarian primary care (PC) patients before accessing and to analyse their experiences after attending PC services.

Methods: In the Hungarian arm of the European QUALICOPC Study, in 2013-2014, information was collected with questionnaires; the Patient Values contained 19 and the Patient Experiences had 41 multiple-choice questions.

Findings: The questionnaires were filled by 2149 (840 men, 1309 women) using PC services, aged 49.1 (SD ± 16.7) years, 73% of them having chronic morbidities. Women preferred to be accompanied and rated their own health better. Patients in the lowest educational category and women visited their GPs more often, and they are consulted more frequently by other doctors as well. Men, older and secondary educated people reported more frequently chronic morbidities. Longer opening hours were preferred by patients with higher education. The most preferred expectations were availability and polite communication of doctors, not pressures on consultation time, clear instructions provided during consultations, shared decisions about treatments and options for consultations, the knowledge of the doctors concerning the living conditions, social and cultural backgrounds of patients, updated medical records, short waiting times, options for home visits, wide scope of professional competences and trust in the doctor.

Conclusion: Wishes, preferences of patients and fulfilment were similar than described in other participating countries of the study. Although there are room to improve PC services, most of the questioned population were satisfied with the provision.

Keywords: Hungary; QUALICOPC; adherence; expectations; preferences; primary care.

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References

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[1] Ashworth M and Armstrong D (2006) The relationship between general practice characteristics and quality of care: a national survey of quality indicators used in the UK Quality and Outcomes Framework, 2004–2005. BMC Family Practice 7, 68. - PMC - PubMed

[2] Ashworth M and Armstrong D (2006) The relationship between general practice characteristics and quality of care: a national survey of quality indicators used in the UK Quality and Outcomes Framework, 2004–2005. BMC Family Practice 7, 68. - PMC - PubMed

[3] Bensing JM, Deveugele M, Moretti F, Fletcher I, van Vliet L, Van Bogaert M and Rimondini M (2011) How to make the medical consultation more successful from a patient’s perspective? Tips for doctors and patients from lay people in the United Kingdom, Italy, Belgium and the Netherlands. Patient Education and Counseling 84, 287–293. - PubMed

[4] Bensing JM, Deveugele M, Moretti F, Fletcher I, van Vliet L, Van Bogaert M and Rimondini M (2011) How to make the medical consultation more successful from a patient’s perspective? Tips for doctors and patients from lay people in the United Kingdom, Italy, Belgium and the Netherlands. Patient Education and Counseling 84, 287–293. - PubMed

[5] Bowling A, Rowe G, Lambert N, Waddington M, Mahtani KR, Kenten C and Francis SA (2012) The measurement of patients’ expectations for health care: a review and psychometric testing of a measure of patients’ expectations. Health Technology Assessment 16, i–xii, 1–509. - PubMed

[6] Bowling A, Rowe G, Lambert N, Waddington M, Mahtani KR, Kenten C and Francis SA (2012) The measurement of patients’ expectations for health care: a review and psychometric testing of a measure of patients’ expectations. Health Technology Assessment 16, i–xii, 1–509. - PubMed

[7] Bowling A, Rowe G and McKee M (2013) Patients’ experiences fo their healthcare in relation to their expectations and satisfaction: a population survey. Journal of the Royal Society of Medicine 106, 143–149. - PMC - PubMed

[8] Bowling A, Rowe G and McKee M (2013) Patients’ experiences fo their healthcare in relation to their expectations and satisfaction: a population survey. Journal of the Royal Society of Medicine 106, 143–149. - PMC - PubMed

[9] Cockburn J and Pit S (1997) Prescribing behaviour in clinical practice: patients’ expectations and doctors’ perceptions of patients’ expectations - a questionnaire study. BMJ 315, 520–523. - PMC - PubMed

[10] Cockburn J and Pit S (1997) Prescribing behaviour in clinical practice: patients’ expectations and doctors’ perceptions of patients’ expectations - a questionnaire study. BMJ 315, 520–523. - PMC - PubMed

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Expectations, values, preferences and experiences of Hungarian primary care population when accessing services: Evaluation of the patient's questionnaires of the international QUALICOPC study

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Expectations, values, preferences and experiences of Hungarian primary care population when accessing services: Evaluation of the patient's questionnaires of the international QUALICOPC study

Authors

Affiliations

Abstract

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