Skip to main page content
U.S. flag

An official website of the United States government

Dot gov

The .gov means it’s official.
Federal government websites often end in .gov or .mil. Before sharing sensitive information, make sure you’re on a federal government site.

Https

The site is secure.
The https:// ensures that you are connecting to the official website and that any information you provide is encrypted and transmitted securely.

Access keys NCBI Homepage MyNCBI Homepage Main Content Main Navigation
. 2021 May 3;9(5):535.
doi: 10.3390/healthcare9050535.

Determinants Impacting User Behavior towards Emergency Use Intentions of m-Health Services in Taiwan

Wan-I Lee  1 , Hsin-Pin Fu  1 , Nelio Mendoza  1 , Tzu-Yu Liu  1
Affiliations

Determinants Impacting User Behavior towards Emergency Use Intentions of m-Health Services in Taiwan

Wan-I Lee et al. Healthcare (Basel). .

Abstract

Emergency usage intention and behavior are crucial to business service success for m-Health providers and patient healthcare service. This study aimed to identify the factors that influence m-Health acceptance and the effect of emergency use intentions on usage behavior among Taiwanese m-Health users by adopting and extending the Unified Theory of Acceptance and Use of Technology (UTAUT). This study also examines the moderating role of gender and age in the effects of the independent variables on satisfaction with m-Health services. An online questionnaire was used to collect data from 371 participants. The results revealed that performance expectancy, facilitating conditions, and trust had positive effects on user satisfaction. Additionally, m-Health knowledge and user satisfaction had positive effects on emergency use intentions. However, social influence and effort expectancy did not have a significant effect on satisfaction. Moreover, age and gender significantly moderated the effects of some predictors.

Keywords: emergency use intention; m-Health; satisfaction; usage behavior.

PubMed Disclaimer

Conflict of interest statement

The authors declare no conflict of interest.

Figures

Figure A1
Figure A1
m-Health services used in Taiwan.
Figure A2
Figure A2
The reasons why people do not use m-Health in Taiwan.
Figure 1
Figure 1
Research model.
Figure 2
Figure 2
Results of the structural model. * p < 0.05, *** p < 0.001.
See this image and copyright information in PMC

References

    1. Wang C.J., Ng C.Y., Brook R.H. Response to COVID-19 in Taiwan: Big data analytics, new technology, and proactive testing. JAMA. 2020;323:1341–1342. doi: 10.1001/jama.2020.3151. - DOI - PubMed
    1. Coronavirus Press Release. [(accessed on 10 April 2020)]; Available online: https://www.cdc.gov.tw/En/Bulletin/Detail/JrlVKIn-427XAfDELEuDEg?typeid=158.
    1. Radzi C.W.J.B.W.M., Jenatabadi H.S., Samsudin N. mHealth Apps Assessment among Postpartum Women with Obesity and Depression. Health. 2020;8:72. doi: 10.3390/healthcare8020072. - DOI - PMC - PubMed
    1. Buntin M.B., Burke M.F., Hoaglin M.C., Blumenthal D. The Benefits of Health Information Technology: A Review of The Recent Literature Shows Predominantly Positive Results. Health Aff. 2011;30:464–471. doi: 10.1377/hlthaff.2011.0178. - DOI - PubMed
    1. Bentley T.G., Effros R.M., Palar K., Keeler E.B. Waste in the U.S. Health Care System: A Conceptual Framework. Milbank Q. 2008;86:629–659. doi: 10.1111/j.1468-0009.2008.00537.x. - DOI - PMC - PubMed

LinkOut - more resources