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. 2021 Dec;27(6):463-470.
doi: 10.1016/j.jnn.2021.06.010. Epub 2021 Jun 26.

A co-design of clinical virtual care pathways to engage and support families requiring neonatal intensive care in response to the COVID-19 pandemic (COVES study)

Affiliations

A co-design of clinical virtual care pathways to engage and support families requiring neonatal intensive care in response to the COVID-19 pandemic (COVES study)

Marsha Campbell-Yeo et al. J Neonatal Nurs. 2021 Dec.

Abstract

Background: In response to the COVID-19 pandemic, family presence restrictions in neonatal intensive care units (NICU) were enacted to limit disease transmission. This has resulted in communication challenges, negatively impacting family integrated care.

Aim: To develop clinical care pathways to ensure optimal neonatal care to support families in response to parental presence restrictions imposed during the COVID-19 pandemic.

Methods: An agile, co-design process utilizing expert consensus of a large interdisciplinary team and focus groups and semi-structured interviews with families and HCPs were used to co-design clinical virtual care pathways.

Results: Three clinical virtual care pathways were co-designed: (1) building and maintaining relationships between family and healthcare providers; (2) awareness of resources; and (3) standardized COVID-19 messaging. Modifications were made to optimize uptake and utilization in the clinical areas.

Conclusion: Clinical care virtual pathways were successfully co-designed to meet these needs to ensure more equitable family centered care.

Keywords: COVID-19; Co-design; Neonatal intensive care; Virtual pathways.

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Conflict of interest statement

The authors declare that the research was conducted in the absence of any commercial or financial relationships that could be construed as a potential conflict of interest.

Figures

Fig. 1
Fig. 1
_COVES virtual care pathways.
Fig. 2
Fig. 2
- P1 pathway.
Fig. 3
Fig. 3
- P2 pathway.
Fig. 4
Fig. 4
- P3 pathway.

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