Patient experience in adult NHS services: improving the experience of care for people using adult NHS services

Excerpt

This guideline covers the components of a good patient experience. It aims to make sure that all adults using NHS services have the best possible experience of care.

In June 2021 the recommendations on shared decision making were replaced by NICE’s guideline on shared decision making.

Recommendations: This guideline includes recommendations on:

1. knowing the patient as an individual

2. essential requirements of care

3. tailoring healthcare services for each patient

4. continuity of care and relationships

5. enabling patients to actively participate in their care, including communication and information.

Who is it for?:

1. Healthcare professionals

2. Non-clinical staff who come into contact with patients (for example, receptionists, clerical staff and domestic staff)

3. People using adult NHS services and their families and carers

Is this guideline up to date?: We reviewed the evidence in August 2016. We found nothing new that affects the recommendations in this guideline.

Guideline development process: How we develop NICE guidelines