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. 2021 Jul 1:12:660035.
doi: 10.3389/fpsyg.2021.660035. eCollection 2021.

A Dual Path Model of Work-Related Well-Being in Healthcare and Social Work Settings: The Interweaving Between Trait Emotional Intelligence, End-User Job Demands, Coworkers Related Job Resources, Burnout, and Work Engagement

Alessio Tesi  1
Affiliations

A Dual Path Model of Work-Related Well-Being in Healthcare and Social Work Settings: The Interweaving Between Trait Emotional Intelligence, End-User Job Demands, Coworkers Related Job Resources, Burnout, and Work Engagement

Alessio Tesi. Front Psychol. .

Abstract

Framing the job demands-resources (JD-R) model, the present study deepened how trait emotional intelligence (TEI, i.e., perception about one's own emotional realm) contributes to the work-related well-being of healthcare professionals. A total of 302 healthcare professionals were involved in the study and completed an anonymous self-report questionnaire. The results of the structural equation modeling revealed that TEI was directly and indirectly-mediated by end-user job demands-negatively associated with burnout, and directly and indirectly-mediated by coworkers related job resources- associated with work engagement. According to the health impairment and motivational processes of JD-R, the present study highlights that TEI could targets burnout and work engagement through different paths. The first path revealed that TEI would reduce burnout protecting by the insurgence harmful relationships with service end-users and the second showed that TEI would support work engagement sustaining the development of positive relationship with coworkers.

Keywords: burnout; healthcare; path model; social work; trait emotional intelligence; well-being; work engagement.

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Conflict of interest statement

The author declares that the research was conducted in the absence of any commercial or financial relationships that could be construed as a potential conflict of interest.

Figures

Figure 1
Figure 1
Graphical summary of study's conceptual model and hypotheses. (+) and (−) signs indicate the positive and negative hypothesized associations, respectively. H1(a) = hypothesis 1(a); H1(b) = hypothesis 1(b); H2 = hypothesis 2; H3 = hypothesis 3. TEI, trait emotional intelligence; U-JD, end-user job demands; CW-JR, coworkers related job resources; WE, work engagement. Continuous lines = direct relationship; discontinuous lines = indirect relationship.
Figure 2
Figure 2
Summary of the results of structural equation model. TEI, trait emotional intelligence; U-JD, end-user job demands; DUC, dealing with users' complaints; CW-JR, coworkers related job resources; WE, work engagement. Continuous lines = direct relationship; discontinuous lines = indirect relationship. All direct and indirect paths coefficients were statistically significant at p < 0.001.
See this image and copyright information in PMC

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