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. 2021 Jul 23:8:23743735211033195.
doi: 10.1177/23743735211033195. eCollection 2021.

Patient Satisfaction With Physiotherapy Services in Libya: A Cross-Sectional Study

Alhadi M Jahan  1   2 , Ali E Rwaiha  1 , Sara R Gusaibat  1 , Nisrin A Al-Ahwal  1 , Zaineb M Al-Jafairi  1 , Malak A Al-Rashidi  1
Affiliations

Patient Satisfaction With Physiotherapy Services in Libya: A Cross-Sectional Study

Alhadi M Jahan et al. J Patient Exp. .

Abstract

Patient satisfaction (PS) is an essential indicator of the quality of physiotherapy services. However, regarding Libya, there has been a dearth of research on PS. This cross-sectional study aimed to measure PS with outpatient physiotherapy services and to examine the sociodemographic factors that influence the levels of satisfaction in Libya. Patient satisfaction with physiotherapy services was assessed using a reliable, valid, and structured questionnaire. Data were collected from 501 patients, and the participants' ages ranged from 18 to 79 (mean ± standard deviation = 47.19 ± 12.8), with more females (n = 312) than males (n = 189). Participants were satisfied or very satisfied with the physiotherapy they received in the domains that measure PS. The highest percentage of satisfaction was in the physiotherapists' attributes and ability to provide detailed explanations to their patients. Patient satisfaction was also associated with gender and occupation, with females and unemployed patients reporting higher satisfaction rates. This highlights the value of surveys administered to patients during treatments, as well as the value of strategies to address the influential factors for the improvement of PS in public physiotherapy clinics in Libya.

Keywords: Libya; cross-sectional study; outpatient; patient satisfaction; physiotherapy.

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Conflict of interest statement

Declaration of Conflicting Interests: The authors declared no potential conflicts of interest with respect to the research, authorship, and/or publication of this study.

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