AI-Driven Transformation of Dental Benefits

Abstract

2021 is shaping up to be the year of artificial intelligence (AI) for the dental industry. Not only are providers adopting AI at a rapid pace, payers are tapping this technology to automate their claims review operations and reduce friction in provider interactions. In part three of this six-part dental AI series, the authors offer their view from the frontlines of dental claims processing and the promising future impact of AI. Representing clinical and business viewpoints, the authors draw on experience working at and with some of the largest dental payers in the country. This article presents a forward-looking perspective on the potential of dental AI to improve payer-provider relations, streamline claims review, and ultimately provide an improved patient experience.