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. 2022 Jan;31(1):70-74.
doi: 10.1136/bmjqs-2021-013605. Epub 2021 Sep 11.

To improve quality, leverage design

Byron Crowe  1   2 , Jessica S Gaulton  3 , Noah Minor  2 , David A Asch  4 , Jeff Eyet  5 , Erin Rainosek  6   7 , Kristen Flint  8 , Joseph Joo  9 , Chip Chambers  4 , Sherry Bright  10 , Julius J Yang  8 , Gene Beyt  11 , Read Pierce  9 , James M Moses  12   13
Affiliations

To improve quality, leverage design

Byron Crowe et al. BMJ Qual Saf. 2022 Jan.
No abstract available

Keywords: clinical microsystem; healthcare quality improvement; quality improvement.

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Conflict of interest statement

Competing interests: BC, ER and JE are co-founders of the non-profit Healthcare by Design.

Figures

Figure 1
Figure 1
(A) The steps of the Model for Improvement can be overlaid onto the Double Diamond model of design thinking to create the hybrid methodology that we term ‘human centered QI’. (B) An empathy map is a tool to capture the breadth of behaviours and emotions experienced by a user and begin identifying pain points and potential gains from improvements to the current system. (C) A user journey provides a visual representation of process steps as experienced by a user, categorising each step as a net positive or negative emotional experience to better identify opportunities to address unmet needs. QI, quality improvement. The figure and table were both created by the authors.
See this image and copyright information in PMC

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