Satisfaction of continuity patients in a family medicine residency--validation of a measurement tool

Abstract

Patient satisfaction with resident physicians and patient satisfaction with faculty physicians was investigated in three clinical centers of a county hospital-based family medicine residency. Only patients in a continuity relationship (minimum 5 visits) were studied. Utilizing a previously validated Patient Satisfaction Questionnaire (PSQ), the dimensions of access, availability, continuity, finances, physician humaneness, and physician quality/competence were measured. Although there was little discriminant power between the measures of physician humaneness and quality/competence of care, overall internal validity was high. Availability and finances created the most dissatisfaction. Residents' care was reported to be as satisfying as that delivered by faculty physicians. Differentiation between system dependent factors and physician-dependent factors may be difficult among patients with a demonstrated continuity relationship. Nevertheless this study demonstrated a high internal validity for the short form of the PSQ in yet another practice setting. This instrument is available for further investigation in clinical settings.