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Observational Study
. 2021 Oct 1;4(10):e2131490.
doi: 10.1001/jamanetworkopen.2021.31490.

Trends in Electronic Health Record Inbox Messaging During the COVID-19 Pandemic in an Ambulatory Practice Network in New England

Bidisha Nath  1 , Brian Williams  2 , Molly M Jeffery  3 , Ryan O'Connell  2 , Richard Goldstein  2 , Christine A Sinsky  4 , Edward R Melnick  1   5
Affiliations
Observational Study

Trends in Electronic Health Record Inbox Messaging During the COVID-19 Pandemic in an Ambulatory Practice Network in New England

Bidisha Nath et al. JAMA Netw Open. .

Abstract

This cross-sectional study compares patient electronic health record (EHR) inbox message volume in an ambulatory practice network in New England during the COVID-19 pandemic with prepandemic levels.

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Conflict of interest statement

Conflict of Interest Disclosures: Dr Sinsky reported being employed by the American Medical Association. Dr Melnick reported receiving grants from the National Institute on Drug Abuse outside the submitted work. No other disclosures were reported.

Figures

Figure.
Figure.. Raw Trends in Patient Medical Advice Requests and Patient Call Messages (Weighted Average, per Physician, per Day) by Specialty, Ambulatory Visit Volume, and Type, March 2018 to June 2021
Missing data are indicated by dashed lines and black dots. Findings are from modeling by piecewise linear regression of patient medical advice request trend using a spline for month with a single knot at March 2020 and Huber-White SEs.
See this image and copyright information in PMC

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