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Observational Study
. 2021 Dec 17:55:108.
doi: 10.11606/s1518-8787.2021055003735. eCollection 2021.

Evaluation of a support system for health professionals confined by COVID-19

[Article in English, Spanish]
Rosa García-Sierra  1   2   3 , Eduard Moreno-Gabriel  1   3 , Esther Badia Perich  4 , Victòria Sabaté Cintas  4 , Josep M Bonet Simó  5 , Concepción Fors Violán  1 , Nuria Prat Gil  5 , Mònica Piña Rodríguez  6 , Pere Torán-Monserrat  1   3   7
Affiliations
Observational Study

Evaluation of a support system for health professionals confined by COVID-19

[Article in English, Spanish]
Rosa García-Sierra et al. Rev Saude Publica. .

Abstract
in English, Spanish

Objective: To evaluate the implementation of a telephone system in a department of Primary Care in Barcelona, Spain, supporting health professionals confined by COVID-19.

Methods: We conducted an observational, descriptive, cross-sectional study with confined professionals, between March 11 and May 31, 2020. We emailed a questionnaire with 18 closed-ended questions and one open-ended question and performed a descriptive analysis of the closed-ended answers and an analysis of the thematic content of the open-ended question.

Results: Thirty-nine hundred and ninety-eight professionals evaluated the system overall with a score of 6.54 on a scale of 1 to 10. The evaluation of the format of calls made in the support system had higher scores, while the psychological support unit and the coordination of the different groups had lower scores. The content analysis of the open-ended question provides explanatory arguments for the quantitative results.

Conclusions: The study allowed a valid and reliable evaluation of the implementation of a support system for confined professionals, in addition to recognizing areas for improvement.

OBJETIVOS: Evaluar la implementación de un circuito telefónico de apoyo a profesionales sanitarios confinados por COVID-19 en una dirección de Atención Primaria de Barcelona, en España.

MÉTODOS: Estudio observacional, descriptivo y transversal, realizado con profesionales confinados en domicilio entre el 11 de marzo y el 31 de mayo de 2020. Se envió por correo electrónico un cuestionario con 18 preguntas cerradas y una abierta. Se realizó un análisis descriptivo de las respuestas cerradas y un análisis del contenido temático de la pregunta abierta.

RESULTADOS: 398 profesionales puntuaron globalmente el circuito con 6,54 en una escala de 1 a 10. El formato de las llamadas realizadas en el circuito de apoyo se estimó con las puntuaciones máximas, la unidad de apoyo psicológico y la coordinación por diferentes colectivos se evaluaron con las puntuaciones más bajas. El análisis del contenido de la pregunta abierta ofrece argumentos explicativos de los resultados cuantitativos.

CONCLUSIONES: El estudio permitió evaluar de manera válida y fiable la implementación de un circuito de apoyo a profesionales confinados, además de reconocer áreas de mejora.

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Conflict of interest statement

Conflict of Interest: The authors declare no conflict of interest.

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