Skip to main page content
U.S. flag

An official website of the United States government

Dot gov

The .gov means it’s official.
Federal government websites often end in .gov or .mil. Before sharing sensitive information, make sure you’re on a federal government site.

Https

The site is secure.
The https:// ensures that you are connecting to the official website and that any information you provide is encrypted and transmitted securely.

Access keys NCBI Homepage MyNCBI Homepage Main Content Main Navigation
. 2022 Jun;41(2):e159-e171.
doi: 10.1111/ajag.13034. Epub 2021 Dec 22.

Validation of a residential aged care consumer experience survey, 2019

Peta M Forder  1   2 , Julie E Byles  1   2 , Xanthe Golenko  3   4 , Elizabeth Cyarto  4   5   6 , Stuart G Donohoe  7 , Wendy Zernike  7 , Judy A Lowthian  4   5   8
Affiliations

Validation of a residential aged care consumer experience survey, 2019

Peta M Forder et al. Australas J Ageing. 2022 Jun.

Abstract

Objective: Residential aged care (RAC) quality is often measured as part of regulatory compliance. To inform care delivery and service improvements, we developed a consumer experience survey.

Methods: Validation study incorporating 2018-2019 survey data (n = 1504 individuals, 25 RAC homes) and test-retest reliability evaluation.

Results: Most of the respondents were women (67%) with 38% of the surveys completed by residents, 39% with staff support, and 23% by family members. Moderate-to-high correlations (0.46-0.84) between individual items indicate the survey is a coherent measure of satisfaction; good inter-item correlation was found across all sections (0.61-0.70) with high internal consistency (Cronbach's alpha 0.90-0.94); and moderate correlation for test-retest reliability was found on the same individual when providing an overall recommendation score (individual ICC 0.684).

Conclusions: The RAC Consumer Experience Survey is a validated measure of lived experience and satisfaction that aligns closely with the Australian Aged Care Quality Standards, affording providers a standardised tool for benchmarking and informing care quality across the sector.

Keywords: nursing homes/long term care; patient satisfaction; quality of health care; reproducibility of results; surveys and questionnaires.

PubMed Disclaimer

References

REFERENCES

    1. Australian Government. Royal Commission into Aged Care Quality and Safety Final Report: Care, Dignity and Respect. Commonwealth of Australia; 2021.
    1. OECD Statistics. Long-term care resources and utilisation. 2019. https://stats.oecd.org/Index.aspx?DataSetCode=HEALTH_LTCR Accessed April 29 2021.
    1. Australian Commission on Safety and Quality in Health Care. Australian safety and quality framework for health care. 2010. https://www.safetyandquality.gov.au/sites/default/files/migrated/Austral... Accessed January 9 2019.
    1. Aged Care Quality and Safety Commission. Consumer Experience Reports. Australian Government; 2020. https://www.agedcarequality.gov.au/consumers/consumer-experience-reports
    1. Chou S-C, Boldy DP, Lee AH. Measuring resident satisfaction in residential aged care. Gerontologist. 2001;41(5):623-631.

Grants and funding

LinkOut - more resources