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. 2022 Apr;30(3):694-701.
doi: 10.1111/jonm.13537. Epub 2022 Feb 6.

A qualitative study on barriers and facilitators of quality improvement engagement by frontline nurses and leaders

Catherine Alexander  1 , Dana Tschannen  2 , Debora Argetsinger  3 , Hasna Hakim  4 , Kerry A Milner  5
Affiliations
Free article

A qualitative study on barriers and facilitators of quality improvement engagement by frontline nurses and leaders

Catherine Alexander et al. J Nurs Manag. 2022 Apr.
Free article

Abstract

Aim: This study aimed to understand the facilitators and barriers of quality improvement (QI) from the perspective of nurses and leaders at the frontline.

Background: Nurse engagement in QI has been associated with quality care and improved patient outcomes, yet nurse reported participation is low.

Methods: A descriptive qualitative design and purposive sampling was used to examine barriers and facilitators of nurse engagement.

Results: Facilitators (1) A leader's influence on a QI culture. Subthemes: creating buy-in, support of a just culture and working in partnership with nurses. Barriers (1) Barriers in organizational culture for nurses to lead QI. Subthemes: organizational hierarchy, absence of a just culture, nurses' role not valued, lack of accountability for QI in nursing role and resistance to change. (2) Barriers in organisational structure for nurses to lead QI. Subthemes: manager disengagement, time pressures, lack of access to timely data, lack of QI knowledge, siloed departments and lack of QI experts.

Conclusion: Barriers to QI engagement prevent nurses from fully engaging in QI. Creating a just culture and building the infrastructure to support nurse engagement is critical for success.

Implications for nursing management: Specific facilitators and barriers were identified that nurse leaders can assess in their practice setting and use relevant strategies to support engagement in QI.

Keywords: barriers; facilitators; leaders; nurse engagement; quality improvement.

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References

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