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. 2022 May;37(3):1229-1237.
doi: 10.1002/hpm.3430. Epub 2022 Feb 10.

rpavirtual: Key lessons in healthcare organisational resilience in the time of COVID-19

Miranda Shaw  1 , Teresa Anderson  2 , Tim Sinclair  2 , Owen Hutchings  1 , Cassandra Dearing  1 , Freya Raffan  1 , Dianna Jagers  1 , David Greenfield  3
Affiliations

rpavirtual: Key lessons in healthcare organisational resilience in the time of COVID-19

Miranda Shaw et al. Int J Health Plann Manage. 2022 May.

Abstract

The COVID-19 pandemic is an unfolding crisis which is continually testing the resilience of healthcare organisations. In this context, a key requirement for executives, managers and frontline staff is continually adapting, learning and coping with complexity under pressure to deliver high quality and safe care. Sydney Local Health District has responded to the COVID-19 crisis, in part, through the pivoting of rpavirtual, a newly established virtual health service, to deliver an innovative model of care in a clinically rigorous and safe manner. Through reviewing the rapid evolution of rpavirtual's purpose, implementation challenges and impact, we investigate how it has displayed resilience and derive key lessons for health organisations.

Keywords: COVID-19; healthcare organisational resilience; hospital; safety and quality; virtual care.

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Conflict of interest statement

The authors have no conflict of interest to declare.

Figures

FIGURE 1
FIGURE 1
COVID‐19 organisational response timeline
See this image and copyright information in PMC

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