Job Satisfaction and Productivity Requirements Among Physical Therapists and Physical Therapist Assistants

Abstract

Background: Job satisfaction is a concern within many professions and may lead to decreased employee recruitment and retention. The purpose of this study was to compare the level of job satisfaction in PTs and PTAs and to analyze relationships between job satisfaction, demographics, and productivity requirements.

Methods: 245 PTs and PTAs in Washington state completed a survey consisting of demographic information and the Job Satisfaction Survey (JSS), which measures job satisfaction within nine subscales.

Results: PTs and PTAs had similar levels of job satisfaction, and participants had higher total job satisfaction than established norms. 60% of subjects had a productivity standard, with an average standard of 82.1%. Participants with a productivity standard had lower job satisfaction, and lower satisfaction regarding rewards, operating conditions, nature of work, and communication. Significant negative correlations were found between productivity standards, total job satisfaction, and satisfaction regarding pay, supervision, benefits, rewards, and communication.

Conclusions: PTs and PTAs with a productivity standard and those seeking employment should be aware that productivity standards may negatively impact job satisfaction. Organizations should evaluate policies regarding productivity requirements to ensure adequate levels of employee job satisfaction are maintained and to potentially improve employee recruitment and retention.