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. 2022;81(12):16901-16919.
doi: 10.1007/s11042-022-12402-4. Epub 2022 Mar 3.

Virtual conference design: features and obstacles

William Hurst  1 , Adam Withington  2 , Hoshang Kolivand  3
Affiliations

Virtual conference design: features and obstacles

William Hurst et al. Multimed Tools Appl. 2022.

Abstract

The Covid-19 pandemic has forced a change in the way people work, and the location that they work from. The impact has caused significant disruption to education, the work environment and how social interactions take place. Online user habits have also changed due to lockdown restrictions and virtual conferencing software has become a vital cog in team communication. In result, a spate in software solutions have emerged in order to support the challenges of remote learning and working. The conferencing software landscape is now a core communication solution for company-wide interaction, team discussions, screen sharing and face-to-face contact. Yet the number of existing platforms is diverse. In this article, a systematic literature review investigation on virtual conferencing is presented. As output from the analysis, 67 key features and 74 obstacles users experience when interacting with virtual conferencing technologies are identified from 60 related open-source journal articles from 5 digital library repositories.

Keywords: Covid-19; User experience; User journey mapping; Virtual conferencing.

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Conflict of interest statement

Conflict of interestThere is no conflict of interest between the authors regarding the manuscript preparation and submission.

Figures

Fig. 1
Fig. 1
Google Trends from Oct 19 to Oct 20 with a depicting virtual conference searches and b Covid-19 searches
Fig. 2
Fig. 2
Articles Selected for Quality Assessment a Virtual Conference, b Digital User Experience and c 3D Conferencing
Fig. 3
Fig. 3
Quality Score Distribution
Fig. 4
Fig. 4
Category Distribution for a Features and b Obstacles
Fig. 5
Fig. 5
Year-wise Distribution of 60 Studies
Fig. 6
Fig. 6
Domain of Studies
Fig. 7
Fig. 7
Score by Publisher
Fig. 8
Fig. 8
Feature Count after QA
Fig. 9
Fig. 9
Count for Obstacles Following QA
See this image and copyright information in PMC

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