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. 2022 Mar 22;13(1):53.
doi: 10.1186/s13244-022-01184-w.

What radiologists need to know about patients' expectations: P.A.T.I.E.N.T.S C.A.R.E.R.S A.I.M.S

European Society of Radiology (ESR)
Collaborators

What radiologists need to know about patients' expectations: P.A.T.I.E.N.T.S C.A.R.E.R.S A.I.M.S

European Society of Radiology (ESR). Insights Imaging. .

Abstract

The Patient Advisory Group (PAG) of the European Society of Radiology aims to highlight, in this short paper, patients' expectations from the radiological community and support workers, throughout the patient's medical imaging journey for completion of diagnostic or interventional examinations. In order to maintain constant awareness of patients' expectations, key expectations have been summarised in an easy-to-remember mnemonic: PATIENTS CARERS AIMS.Due to disparate healthcare systems and medical imaging services in Europe, not all patient expectations can be systematically met, but healthcare providers should be mindful, when setting up new operational procedures, of the need to focus on patient-centred needs and care. At times when new or improved technology is being introduced, such as artificial intelligence applications, telemedicine, robotisation of interventional procedures and digitised records, the impact on radiologist-patient communication and interactions should be considered.

Keywords: Patient-centred radiology; Patient/doctor communication; Radiographers; Radiologists; Radiology.

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Conflict of interest statement

Adrian Brady is member of the Insights into Imaging Editorial Board. He has not taken part in the review or selection process of this article. The remaining authors of this manuscript declare no relationships with any companies whose products or services may be related to the subject matter of the article.

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