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. 2022 Mar 30;24(3):e32994.
doi: 10.2196/32994.

Synthesizing Dimensions of Digital Maturity in Hospitals: Systematic Review

Rhona Duncan  1 , Rebekah Eden  1 , Leanna Woods  2   3   4 , Ides Wong  5 , Clair Sullivan  2   4   6
Affiliations

Synthesizing Dimensions of Digital Maturity in Hospitals: Systematic Review

Rhona Duncan et al. J Med Internet Res. .

Abstract

Background: Digital health in hospital settings is viewed as a panacea for achieving the "quadruple aim" of health care, yet the outcomes have been largely inconclusive. To optimize digital health outcomes, a strategic approach is necessary, requiring digital maturity assessments. However, current approaches to assessing digital maturity have been largely insufficient, with uncertainty surrounding the dimensions to assess.

Objective: The aim of this study was to identify the current dimensions used to assess the digital maturity of hospitals.

Methods: A systematic literature review was conducted of peer-reviewed literature (published before December 2020) investigating maturity models used to assess the digital maturity of hospitals. A total of 29 relevant articles were retrieved, representing 27 distinct maturity models. The articles were inductively analyzed, and the maturity model dimensions were extracted and consolidated into a maturity model framework.

Results: The consolidated maturity model framework consisted of 7 dimensions: strategy; information technology capability; interoperability; governance and management; patient-centered care; people, skills, and behavior; and data analytics. These 7 dimensions can be evaluated based on 24 respective indicators.

Conclusions: The maturity model framework developed for this study can be used to assess digital maturity and identify areas for improvement.

Keywords: capability model; digital capability; digital hospitals; digital maturity; eHealth; electronic medical records; literature review; maturity model.

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Conflict of interest statement

Conflicts of Interest: None declared.

Figures

Figure 1
Figure 1
PRISMA (Preferred Reporting Items for Systematic Reviews and Meta-Analyses) flowchart.
Figure 2
Figure 2
Consolidated Digital Maturity Model Framework for Hospitals.
See this image and copyright information in PMC

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