Skip to main page content
U.S. flag

An official website of the United States government

Dot gov

The .gov means it’s official.
Federal government websites often end in .gov or .mil. Before sharing sensitive information, make sure you’re on a federal government site.

Https

The site is secure.
The https:// ensures that you are connecting to the official website and that any information you provide is encrypted and transmitted securely.

Access keys NCBI Homepage MyNCBI Homepage Main Content Main Navigation
. 2022 May 17;19(10):6113.
doi: 10.3390/ijerph19106113.

Patient Satisfaction with Telemedicine during the COVID-19 Pandemic-A Systematic Review

Karolina Pogorzelska  1 , Slawomir Chlabicz  1
Affiliations

Patient Satisfaction with Telemedicine during the COVID-19 Pandemic-A Systematic Review

Karolina Pogorzelska et al. Int J Environ Res Public Health. .

Abstract

Telemedicine is a convenient tool for providing medical care remotely. It is routinely offered as an alternative to face-to-face consultations in healthcare settings all over the world. Due to the COVID-19 pandemic and increased use of telemedicine in everyday clinical practice, the effectiveness of this modality and patient satisfaction with telemedicine is a subject of growing concern. PubMed and Google Scholar databases were searched. Papers published between January 2020 and August 2021 which met inclusion and exclusion criteria were analyzed. During the COVID-19 pandemic patients have found telemedicine a beneficial tool for consulting healthcare providers. A high level of satisfaction with telehealth was observed in each study across every medical specialty. Telemedicine is undoubtedly a convenient tool that has helped ensure continuity of medical care during the COVID-19 pandemic thanks to its considerable potential. In particular situations, telehealth may adequately replace face-to-face consultation. Regular patients' feedback is necessary to improve the use of telemedicine in the future.

Keywords: patient satisfaction; telehealth; telemedicine.

PubMed Disclaimer

Conflict of interest statement

The authors declare no conflict of interest.

Figures

Figure 1
Figure 1
Search and study selection process.
See this image and copyright information in PMC

References

    1. Downes M.J., Mervin M.C., Byrnes J.M., Scuffham P.A. Telephone consultations for general practice: A systematic review. Syst. Rev. 2017;6:128. doi: 10.1186/s13643-017-0529-0. - DOI - PMC - PubMed
    1. Brant H., Atherton H., Ziebland S., McKinstry B., Campbell J., Salisbury C. Using alternatives to face-to-face consultations: A survey of prevalence and attitudes in general practice. Br. J. Gen. Pract. 2016;66:e460–e466. doi: 10.3399/bjgp16X685597. - DOI - PMC - PubMed
    1. Atherton H., Brant H., Ziebland S., Bikker A., Campbell J., Gibson A., McKinstry B., Porqueddu T., Salisbury C. Alternatives to the face-to-face consultation in general practice: Focused ethnographic case study. Br. J. Gen. Pract. 2018;68:e293–e300. doi: 10.3399/bjgp18X694853. - DOI - PMC - PubMed
    1. Hammersley V., Donaghy E., Parker R., McNeilly H., Atherton H., Bikker A., Campbell J., McKinstry B. Comparing the content and quality of video, telephone, and face-to-face consultations: A non-randomised, quasi-experimental, exploratory study in UK primary care. Br. J. Gen. Pract. 2019;69:e595–e604. doi: 10.3399/bjgp19X704573. - DOI - PMC - PubMed
    1. World Health Organization Weekly Epidemiological Update on COVID-19 [Internet]. 2021 August. [(accessed on 16 August 2021)]. Available online: https://www.who.int/publications/m/item/weekly-epidemiological-update-on....

Publication types