E-Learning Satisfaction and Barriers in Unprepared and Resource-Limited Systems During the COVID-19 Pandemic

Abstract

Background The sudden and quick propagation of coronavirus-19 disease (COVID-19) has disrupted face-to-face lectures and practical sessions at Iraqi universities. E-learning has surfaced in most countries as an alternative way to continue educational programs. This study aimed to determine the degree of satisfaction and perceived barriers among college students with E-learning. Methods Students of two Iraqi universities studying through an online platform participated in this cross-sectional study. An online survey questionnaire was used to assess student perceptions of the level of satisfaction with and barriers to E-learning. Participants' non-identifying demographics were also collected. Results The majority of students (70.9%) were females, and more than half (57.9%) were from the Faculty of Science. About 64.8% of the students were not satisfied with the E-learning experience. Only 35.5% of the students attended synchronous electronic classes while the rest used asynchronous learning activities. Students' level of satisfaction was poor, as only 6.4% of students strongly believed that tutoring was informative and that technology and educational technology were adequate. On the contrary, 69% of students strongly agreed that E-learning saved them time and money. Barriers that were perceived by the student were slow internet speed, power interruption, and the lack of face-to-face interaction. Conclusions E-learning has significant barriers that require investment in infrastructures and teaching skills development to make students learning satisfactory.

Keywords: barriers; blended learning; covid-19; distant learning.; e-learning; student satisfaction.