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. 2022 Oct;30(7):2707-2714.
doi: 10.1111/jonm.13722. Epub 2022 Jul 3.

The perception of nursing leaders towards communication and relationship management competencies in using digital platforms during COVID-19 in Qatar: A cross-sectional study

Laith F Daradkeh  1 , Ralph C Villar  1 , Abdulqadir J Nashwan  1
Affiliations

The perception of nursing leaders towards communication and relationship management competencies in using digital platforms during COVID-19 in Qatar: A cross-sectional study

Laith F Daradkeh et al. J Nurs Manag. 2022 Oct.

Abstract

Aim: To evaluate nursing leaders' perception of communication and relationship management competencies while using digital platforms during the COVID-19 pandemic.

Background: Nursing leaders can achieve effective leadership by mastering these competencies leading to an overall improvement in the quality of nursing care. The COVID-19 pandemic has brought numerous challenges in communication, and digital platforms have been widely used in healthcare settings to mitigate contagion.

Design: Cross-sectional.

Methods: The study was conducted between February and March 2021. A survey was adopted from the American Organization of Nurse Executives (AONE) and was sent to nursing leaders in Qatar through email.

Results: A total of 250 nurse leaders were invited to participate, but only 116 responded (RR 46.4%). The male participants represented a more significant proportion of 64.10%. Influencing behaviour, relationship management and effective communication had the lowest scores, which indicates low competency.

Conclusions: Despite obtaining satisfying scores, nursing leaders in Qatar should strive for professional development and knowledge acquisition to improve their communications and relationship management competencies.

Implications for nursing management: Healthcare organizations must understand that nursing leaders should strive for professional development and knowledge acquisition to improve their communication and management.

Keywords: COVID-19; communication; leadership; management; nursing.

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Conflict of interest statement

The authors declare that they have no competing interests.

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