Patient Perspective: Importance and How to Elicit

Abstract

The authors present models for patient care, reflecting on its modernization. A review of technology including electronic health records is provided, noting its benefits and constraints on the patient-clinician relationship. Keeping in mind the fact that patients are the "end users" of health care systems, several approaches to improving patient experience are shared.

Keywords: Communication; Electronic health record; Health communication; Interpersonal; Paternalism; Patient preference; Shared decision making.