Tele-urgent Care for Low-acuity Conditions: A Systematic Review

Review

Tele-urgent Care for Low-acuity Conditions: A Systematic Review

Nathan Boucher^{1

2}, Elizabeth Van Voorhees^{3

4}, Anita Vashi^{5

6}, Olivia Dong^{7

8}, Perri Morgan⁹, Janeen E. Smith^{10

11

12}, Soheir Adam¹³, Amir Alishahi Tabriz^{14

15}, Michael J. Mulholland¹⁶, Jessica R. Dietch¹⁷, John D. Whited^{18

19}, Joel C. Boggan²⁰, Jessica J. Fulton^{21

22}, C. Blake Cameron²³, Adelaide Gordon^{24

25}, Karen M. Goldstein^{26

27

28

29}, Belinda Ear^{30

25}, John W. Williams^{31

32

33

34}, Sarah Cantrell³⁵, Sarah W. Dickerson³⁶, Jennifer M. Gierisch^{26

27

37}

Washington (DC): Department of Veterans Affairs (US); 2022 Apr.

VA Evidence-based Synthesis Program Reports.

Affiliations

¹ Research Health Scientist, Durham Center of Innovation to Accelerate Discovery and Practice Transformation, Durham VA Health Care System Durham, NC
² Associate Research Professor, Sanford School of Public Policy, Duke University Durham, NC
³ Psychologist, Durham VA Medical Center Durham, NC
⁴ Assistant Professor in Psychiatry and Behavioral Sciences, Duke University School of Medicine Durham, NC
⁵ Physician Investigator, Center for Innovation to Implementation (Ci2i), VA Palo Alto Health Care System Palo Alto, CA
⁶ Assistant Professor, Department of Emergency Medicine, University of California San Francisco San Francisco, CA
⁷ Fellow, Center for Applied Genomics and Precision Medicine, Duke University School of Medicine Durham, NC
⁸ Fellow, Durham VA Health Care System Durham, NC
⁹ Professor, Department of Family Medicine and Community Health, Duke University Medical School Durham, NC
¹⁰ Chief, Tele Urgent Care VISN (Veterans Integrated Service Network) 21 Veterans Health Administration
¹¹ Staff Physician, Emergency Department, San Francisco VA Medical Center San Francisco, CA
¹² Associate Clinical Professor, Department of Medicine, University of California San Francisco, CA
¹³ Associate Professor, Department of Medicine Division of Hematology, Duke University Durham, NC
¹⁴ Assistant Member, Department of Health Outcomes and Behavior, Moffitt Cancer Center, Tampa, FL
¹⁵ Department of Oncological Sciences, University of South Florida Tampa, FL
¹⁶ Physician Assistant, Samuel S. Stratton VA Medical Center Albany, NY
¹⁷ Assistant Professor, Oregon State University School of Psychological Science Corvallis, OR
¹⁸ Health services researcher, Durham Center of Innovation to Accelerate Discovery and Practice Transformation, Durham VA Health Care System Durham, NC
¹⁹ Associate Professor, Department of Medicine, Duke University School of Medicine Durham, NC
²⁰ Associate Professor of Medicine, Department of Medicine, Durham VA Health Care System Durham, NC
²¹ Psychologist, Durham VA Health Care System Durham, NC
²² Assistant Professor in Psychiatry and Behavioral Sciences, Department of Psychiatry and Behavioral Sciences, Duke School of Medicine Durham, NC
²³ Medical Director for Telehealth and Access Innovation at Duke Health, Private Diagnostic Clinic, Duke University Medical Center Durham, NC
²⁴ Project Coordinator, Durham Evidence Synthesis Program (ESP) Durham, NC
²⁵ Research Health Science Specialist, Durham Center of Innovation to Accelerate Discovery and Practice Transformation, Durham VA Health Care System Durham, NC
²⁶ Co-director, Durham ESP Durham, NC
²⁷ Core Investigator, Durham Center of Innovation to Accelerate Discovery and Practice Transformation, Durham VA Health Care System Durham, NC
²⁸ General Internist, Durham Veterans Affairs Medical Center Durham, NC
²⁹ Associate Professor, Department of Medicine, Division of General Internal Medicine, Duke University Durham, NC
³⁰ Research Assistant, Durham ESP Durham, NC
³¹ Scientific Advisor, Durham ESP Durham, NC
³² Investigator, Durham Center of Innovation to Accelerate Discovery and Practice Transformation, Durham VA Health Care System Durham, NC
³³ Staff Physician, Durham VA Medical Center Durham, NC
³⁴ Professor, Department of Medicine, Division of General Internal Medicine, Duke University Durham, NC
³⁵ Associate Director for Research & Education, Duke University Medical Center Library & Archives, Duke University School of Medicine Durham, NC
³⁶ Adjunct Instructor and Postdoctoral Research Associate, Sanford School of Public Policy, Duke University Durham, NC
³⁷ Associate Professor, Department of Population Health Sciences, Duke University School of Medicine Durham, NC

PMID: 35901228
Bookshelf ID: NBK582301

Free Books & Documents

Review

Tele-urgent Care for Low-acuity Conditions: A Systematic Review

Nathan Boucher et al.

Free Books & Documents

Washington (DC): Department of Veterans Affairs (US); 2022 Apr.

VA Evidence-based Synthesis Program Reports.

Authors

Affiliations

¹ Research Health Scientist, Durham Center of Innovation to Accelerate Discovery and Practice Transformation, Durham VA Health Care System Durham, NC
² Associate Research Professor, Sanford School of Public Policy, Duke University Durham, NC
³ Psychologist, Durham VA Medical Center Durham, NC
⁴ Assistant Professor in Psychiatry and Behavioral Sciences, Duke University School of Medicine Durham, NC
⁵ Physician Investigator, Center for Innovation to Implementation (Ci2i), VA Palo Alto Health Care System Palo Alto, CA
⁶ Assistant Professor, Department of Emergency Medicine, University of California San Francisco San Francisco, CA
⁷ Fellow, Center for Applied Genomics and Precision Medicine, Duke University School of Medicine Durham, NC
⁸ Fellow, Durham VA Health Care System Durham, NC
⁹ Professor, Department of Family Medicine and Community Health, Duke University Medical School Durham, NC
¹⁰ Chief, Tele Urgent Care VISN (Veterans Integrated Service Network) 21 Veterans Health Administration
¹¹ Staff Physician, Emergency Department, San Francisco VA Medical Center San Francisco, CA
¹² Associate Clinical Professor, Department of Medicine, University of California San Francisco, CA
¹³ Associate Professor, Department of Medicine Division of Hematology, Duke University Durham, NC
¹⁴ Assistant Member, Department of Health Outcomes and Behavior, Moffitt Cancer Center, Tampa, FL
¹⁵ Department of Oncological Sciences, University of South Florida Tampa, FL
¹⁶ Physician Assistant, Samuel S. Stratton VA Medical Center Albany, NY
¹⁷ Assistant Professor, Oregon State University School of Psychological Science Corvallis, OR
¹⁸ Health services researcher, Durham Center of Innovation to Accelerate Discovery and Practice Transformation, Durham VA Health Care System Durham, NC
¹⁹ Associate Professor, Department of Medicine, Duke University School of Medicine Durham, NC
²⁰ Associate Professor of Medicine, Department of Medicine, Durham VA Health Care System Durham, NC
²¹ Psychologist, Durham VA Health Care System Durham, NC
²² Assistant Professor in Psychiatry and Behavioral Sciences, Department of Psychiatry and Behavioral Sciences, Duke School of Medicine Durham, NC
²³ Medical Director for Telehealth and Access Innovation at Duke Health, Private Diagnostic Clinic, Duke University Medical Center Durham, NC
²⁴ Project Coordinator, Durham Evidence Synthesis Program (ESP) Durham, NC
²⁵ Research Health Science Specialist, Durham Center of Innovation to Accelerate Discovery and Practice Transformation, Durham VA Health Care System Durham, NC
²⁶ Co-director, Durham ESP Durham, NC
²⁷ Core Investigator, Durham Center of Innovation to Accelerate Discovery and Practice Transformation, Durham VA Health Care System Durham, NC
²⁸ General Internist, Durham Veterans Affairs Medical Center Durham, NC
²⁹ Associate Professor, Department of Medicine, Division of General Internal Medicine, Duke University Durham, NC
³⁰ Research Assistant, Durham ESP Durham, NC
³¹ Scientific Advisor, Durham ESP Durham, NC
³² Investigator, Durham Center of Innovation to Accelerate Discovery and Practice Transformation, Durham VA Health Care System Durham, NC
³³ Staff Physician, Durham VA Medical Center Durham, NC
³⁴ Professor, Department of Medicine, Division of General Internal Medicine, Duke University Durham, NC
³⁵ Associate Director for Research & Education, Duke University Medical Center Library & Archives, Duke University School of Medicine Durham, NC
³⁶ Adjunct Instructor and Postdoctoral Research Associate, Sanford School of Public Policy, Duke University Durham, NC
³⁷ Associate Professor, Department of Population Health Sciences, Duke University School of Medicine Durham, NC

PMID: 35901228
Bookshelf ID: NBK582301

Excerpt

Approximately 1 in 3 emergency department (ED) visits in the United States are nonemergent, potentially leading to unnecessary testing, treatment, and cost. Payers have long struggled to discourage nonemergent ED visits through patient education and higher copayments for ED visits. Delivery systems have built alternatives like same day or after-hours primary care, urgent care centers, retail clinics, and tele-urgent care.

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Tele-urgent Care for Low-acuity Conditions: A Systematic Review

Affiliations

Tele-urgent Care for Low-acuity Conditions: A Systematic Review

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