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. 2022 Aug 3;17(8):e0272346.
doi: 10.1371/journal.pone.0272346. eCollection 2022.

The role of information communication technologies as a moderator of knowledge creation and knowledge sharing in improving the quality of healthcare services

Simon Colnar  1 , Ivan Radević  2 , Nikola Martinović  2 , Anđelko Lojpur  2 , Vlado Dimovski  1
Affiliations

The role of information communication technologies as a moderator of knowledge creation and knowledge sharing in improving the quality of healthcare services

Simon Colnar et al. PLoS One. .

Abstract

This study examines the role of knowledge creation, knowledge sharing and information communication technologies, which are organizational factors that influence the quality of healthcare services. In today's knowledge-intensive environment, understanding and gaining in-depth knowledge on how to improve the quality of healthcare services is gaining in importance and recognition. Quantitative data collected in 2019 with 151 respondents employed in healthcare organizations was used. Running a series of hierarchical linear regression models, we found a significant positive relationship between knowledge creation and quality of healthcare services, and a significant positive relationship between knowledge sharing and quality of healthcare services. Empirical data additionally provides support for information communication technologies that act as a moderator both in the relationship between knowledge creation and knowledge sharing with quality of healthcare services. With our data, we provide empirical backing for the impact of knowledge creation, knowledge sharing and information communication technologies on the quality of healthcare services that are provided by Montenegrin healthcare organizations. Our paper offers theoretical and practical implications derived from our research study.

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Conflict of interest statement

The authors have declared that no competing interests exist.

Figures

Fig 1
Fig 1. Conceptual model of the relationships between knowledge creation, knowledge sharing, quality of healthcare services and information communication technologies.
Fig 2
Fig 2. Interaction between knowledge creation and information communication technologies in influencing quality of healthcare services.
Fig 3
Fig 3. Interaction between knowledge sharing and information communication technologies in influencing quality of healthcare services.
See this image and copyright information in PMC

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