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. 2023 Feb;59(2):370-380.
doi: 10.1007/s10597-022-01015-8. Epub 2022 Aug 24.

Long-Term Trends in Psychiatric Emergency Services Delivered by the Boston Emergency Services Team

Rachel Oblath  1   2 , Carolina N Herrera  3 , Lawrence P O Were  4   5 , Haniya Saleem Syeda  6   7 , Alison Duncan  6   7   8 , Tasha Ferguson  6   7   8 , Bindu Kalesan  9 , Daisy C Perez  6   7 , Joan Taglieri  6   10   8 , Christina P C Borba #  6   7   8 , David C Henderson #  6   7   8
Affiliations

Long-Term Trends in Psychiatric Emergency Services Delivered by the Boston Emergency Services Team

Rachel Oblath et al. Community Ment Health J. 2023 Feb.

Abstract

Rising psychiatric emergency department (ED) presentations pose significant financial and administrative burdens to hospitals. Alternative psychiatric emergency services programs have the potential to alleviate this strain by diverting non-emergent mental health issues from EDs. This study explores one such program, the Boston Emergency Services Team (BEST), a multi-channel psychiatric emergency services provider intended for the publicly insured and uninsured population. BEST provides evaluation and treatment for psychiatric crises through specialized psychiatric EDs, a 24/7 hotline, psychiatric urgent care centers, and mobile crisis units. This retrospective review examines the sociodemographic and clinical characteristics of 225,198 BEST encounters (2005-2016). Of note, the proportion of encounters taking place in ED settings decreased significantly from 70 to 58% across the study period. Findings suggest that multi-focal, psychiatric emergency programs like BEST have the potential to reduce the burden of emergency mental health presentations and improve patient diversion to appropriate psychiatric care.

Keywords: Emergency medicine; Mental health; Psychiatry; Public health.

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Conflict of interest statement

Dr. Oblath, Ms. Herrera, Dr. Were, Ms. Syeda, Dr. Duncan, Ms. Ferguson, Ms. Perez, Ms. Taglieri and Dr. Borba have reported no biomedical financial interests or potential conflicts of interest.

Figures

Fig. 1
Fig. 1
Pathways to BEST care
Fig. 2
Fig. 2
a BEST Encounter Volume by Year b BEST Encounter volume by year and evaluation location
Fig. 3
Fig. 3
Proportion of BEST encounters by location and year
See this image and copyright information in PMC

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