Patient Satisfaction with Telemedicine in Adults with Diabetes: A Systematic Review

Abstract

Patient satisfaction assessment is essential for improving the quality of healthcare. Diabetes management using telemedicine technology is promising in the 21st century. However, the number of randomised controlled trials (RCTs) examining the effect of telemedicine on satisfaction in patients with diabetes is limited. This systematic review aimed to summarise the current evidence on patient satisfaction with telemedicine in adults with diabetes and discuss related issues and future directions of telemedicine in patients with diabetes. The author systematically searched PubMed/MEDLINE, Embase and The Cochrane Library, and a total of six RCTs were eligible for this review. Patient satisfaction with telemedicine was as high as conventional face-to-face care; however, telemedicine appeared not to significantly increase patient satisfaction compared with conventional face-to-face care in the included studies. Significant heterogeneity was noted between the studies, including participants' age, study duration, the method of assessing patient satisfaction and types of telemedicine. Further studies are required to provide firm evidence to healthcare providers who are willing to use telemedicine in diabetes management. Telemedicine technology has been advancing and is a key tool in providing high-quality healthcare to patients with diabetes in the 21st century.

Keywords: digital health; information technology; patient satisfaction; telemedicine; type 1 diabetes; type 2 diabetes.

Figure 1

PRISMA flow diagram.

Figure 2

Risk of bias in the included studies. This figure was automatically made by RoB2 tool: https://www.riskofbias.info/welcome/rob-2-0-tool/current-version-of-rob-2 (accessed on 1 January 2022).