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. 2022 Sep 20:10:966872.
doi: 10.3389/fpubh.2022.966872. eCollection 2022.

Training student volunteers as community resource navigators to address patients' social needs: A curriculum toolkit

Diwas Gautam  1 , Sahil Sandhu  1 , Kate Kutzer  1 , Lillian Blanchard  1 , Jacqueline Xu  2 , Veronica Sotelo Munoz  2 , Erika Dennis  3 , Connor Drake  4 , Carolyn Crowder  5 , Howard Eisenson  5 , Janet Prvu Bettger  6
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Training student volunteers as community resource navigators to address patients' social needs: A curriculum toolkit

Diwas Gautam et al. Front Public Health. .

Abstract

Introduction: Few resources are available to train students to provide patients assistance for obtaining needed community-based services. This toolkit outlines a curriculum to train student volunteers to become "community resource navigators" to serve patients via telephone at partner health sites.

Methods: University students co-designed the Help Desk navigator program and training for volunteer navigators as part of an academic-community partnership with a local Federally Qualified Health Center (FQHC). The multi-modal curricula consisted of five components: didactic instruction on social determinants of health and program logistics, mock patient calls and documentation, observation of experienced navigator interaction with patients, supervised calls with real patients, and homework assignments. In 2020, training materials were adapted for virtual delivery due to the COVID-19 pandemic. Trainees completed a survey after completion to provide qualitative feedback on the training and preparedness.

Results: The training was offered for the first cohort of 11 student volunteer navigators in 2019, revised and then offered for 13 undergraduate and nursing students over 6 weeks in 2020. In the training evaluation, trainees described the new knowledge and skills gained from the training, the long-term benefits toward their educational and professional career goals, and helpful interactive delivery of the training. Trainees also highlighted areas for improvement, including more time learning about community resources and practicing challenging patient conversations.

Conclusions: Our peer-to-peer, multi-modal training prepares student volunteers to become community resource navigators. Student, eager for meaningful clinical experiences, are an untapped resource that can help patients with their social needs.

Keywords: academic-community partnership; curriculum-undergraduate and postgraduate; primary care (MeSH); social determinants of health (MeSH); social needs.

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Conflict of interest statement

The authors declare that the research was conducted in the absence of any commercial or financial relationships that could be construed as a potential conflict of interest.

Figures

Figure 1
Figure 1
Help desk learning objectives and learning areas.
Figure 2
Figure 2
Help desk training overview.
See this image and copyright information in PMC

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