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Review
. 2022 Oct;53(4):491-497.
doi: 10.1016/j.ocl.2022.05.004. Epub 2022 Sep 14.

Patient Complaints in Orthopedic Surgery: An Analysis Utilizing a Large National Database

Shumaila Sarfani  1 , Andrew Rees  2 , Justin Vickery  2 , John E Kuhn  2 , Mitchell B Galloway  3 , Henry Domenico  3 , James W Pichert  3 , William O Cooper  4
Affiliations
Review

Patient Complaints in Orthopedic Surgery: An Analysis Utilizing a Large National Database

Shumaila Sarfani et al. Orthop Clin North Am. 2022 Oct.

Abstract

Introduction: Unsolicited patient complaints (UPCs) about surgeons correlate with surgical complications and malpractice claims. Analysis of UPCs in orthopedics is limited.

Methods: Patient complaint reports recorded at 36 medical centers between January 1, 2015 and December 31, 2018 were coded using a previously validated coding algorithm Patient Advocacy Reporting System.

Results: A total of 33,174 physicians had 4 consecutive years of data across the 36 participating medical centers and met other inclusion criteria.

Conclusions: Orthopedists with high numbers of UPCs may benefit from being made aware of their elevated risk status in ways that invite reflection on underlying causes.

Keywords: Malpractice; Orthopedic surgeons; Patient advocacy reporting system; Unsolicited patient complaints.

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