The use of video consultations to support orthopedic patients' treatment at the interface of a clinic and general practitioners

Abstract

Introduction: Video consultations have proven to be a powerful support tool for patient-doctor interactions in general, not only during the COVID-19 pandemic. This study analyzed the feasibility and usefulness of orthopedic telemedical consultations (OTCs) for orthopedic patients at the interface of a clinic and general practitioners.

Methods: The study was carried out at an orthopedic department of a German hospital between April 2020 and October 2020. After written informed consent was obtained, general practitioners (GPs) of a large adjunct health region could present their patients with orthopedic pathologies to specialists at the hospital via OTCs instead of the usual live consultation (LC). The patients, specialists and GPs were evaluated for their OTC experience and attitude (5-point Likert-scale and open questions, 19 to 27 items).

Results: A total of 89 video consultations took place with 76 patients, 16 GPs and six specialists. The average distance between the GPs/patients and the hospital was 141.9 km. The OTCs were rated as pleasant, and the experience was rated as very satisfying (average Likert-Scale rating, with 5 as strong agreement: specialists = 4.8; GPs = 4.9; patients = 4.7). Following the OTC, a LC was not necessary in 76.4% of cases. Patients with a necessary LC after an OTC showed significantly lower satisfaction with the OTC (p = 0.005). Time savings, the elimination of travel and quick contact with orthopedic consultants were positively highlighted by the participants. A total of 123 recommendations for further treatment were given, such as the initiation of physiotherapy/medication and the use of imaging diagnostics. Different technical and organizational challenges could be identified and addressed.

Discussion: The vast majority of the participants stated they had a very positive impression. In particular, the potential savings in travel and time as well as straightforward contact with specialists were rated positively. However, limitations in the assessment of initial presentations of complex medical conditions were also highlighted. Further studies on OTCs with a consultative health professional may show other fields of use for this mode of interdisciplinary remote communication.

Keywords: Clinic; General practitioners; Orthopedics; Support; Video consultation.

Fig. 1

Classification of patient cases (n = 72) into groups according to their pathologies

Fig. 2

Evaluation of the experience of the performed OTCs (n = 89) by GPs, patients and specialists (5-point Likert scale)

Fig. 3

Presentation of the recommendations that the specialists reported for the patients in all OTCs (n = 89) according to 123 statements of the specialists

Fig. 4

Accurate representation of technology problems (n = 92) considering all evaluations (n = 256) (IT problems = information technology problems, here: functional problems with the OTC provider software used)