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. 2023 Jan 9;20(2):1164.
doi: 10.3390/ijerph20021164.

Nurse, Give Me the News! Understanding Support for and Opposition to a COVID-19 Health Screening System

Natalia Gulbransen-Diaz  1 , Soojeong Yoo  2 , Audrey P Wang  3   4
Affiliations

Nurse, Give Me the News! Understanding Support for and Opposition to a COVID-19 Health Screening System

Natalia Gulbransen-Diaz et al. Int J Environ Res Public Health. .

Abstract

Helping the sick and protecting the vulnerable has long been the credo of the health profession. In response to the coronavirus-disease-2019 (COVID-19 pandemic), hospitals and healthcare institutions have rapidly employed public health measures to mitigate patient and staff infection. This paper investigates staff and visitor responses to the COVID-19 eGate health screening system; a self-service technology (SST) which aims to protect health care workers and facilities from COVID-19. Our study evaluates the in situ deployment of the eGate, and employs a System Usability Scale (SUS) and questionnaire (n = 220) to understand staff and visitor's acceptance of the eGate. In detailing the themes relevant to those who advocate for the system and those who oppose it, we contribute towards a more detailed understanding of the use and non-use of health-screening SSTs. We conclude with a series of considerations for the design of future interactive screening systems within hospitals.

Keywords: COVID-19; Internet of Medical Things; Internet of Things; design; digital health; health screening; health services; hospital; implementation; qualitative study; self-service technology.

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Conflict of interest statement

The authors declare no conflict of interest. The funders had no role in the design of the study; in the collection, analyses, or interpretation of data; in the writing of the manuscript; or in the decision to publish the results.

Figures

Figure 1
Figure 1
Comparing the manual system with the eGate system.
Figure 2
Figure 2
Change in agency from manual to eGate screening. Left: Manual screening methods; Right: eGate digital screening system.
Figure 3
Figure 3
Alternative design process, inspired by the design innovation in health and medicine framework [62].
See this image and copyright information in PMC

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