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. 2023 Jul;42(7):1574-1581.
doi: 10.1177/07334648231155017. Epub 2023 Feb 7.

Organizational Factors Associated with Certified Nursing Assistants' Job Satisfaction during COVID-19

Natasha S Bryant  1 , Verena R Cimarolli  1 , Francesca Falzarano  2 , Robyn Stone  1
Affiliations

Organizational Factors Associated with Certified Nursing Assistants' Job Satisfaction during COVID-19

Natasha S Bryant et al. J Appl Gerontol. 2023 Jul.

Abstract

Given the instability of the nursing home (NH) certified nursing assistant (CNA) workforce and the challenging demands during COVID-19, it is important to understand the organizational factors that are correlated with job satisfaction which is a major predictor of CNA turnover. The purpose of this study was to determine the associations between quality of supervisor relationships, organizational supports, COVID-19 work-related stressors, and job satisfaction among CNAs in NHs. The results indicate that CNAs who reported a more optimal relationship with their supervisors, felt appreciated for the job they do and worked in NHs with lower COVID-19 resident infection rates tended to report higher rates of job satisfaction. The COVID-19 work-related stressors of increased workload demands and understaffing were associated with lower rates of job satisfaction. The study has practical implications for employers regarding how to support CNAs to improve job satisfaction especially during a crisis.

Keywords: COVID-19; caregiving; certified nursing assistants; job satisfaction; nurse supervisor; nursing homes.

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Conflict of interest statement

The author(s) declared no potential conflicts of interest with respect to the research, authorship, and/or publication of this article.

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