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Review
. 2023 Feb 21;11(5):639.
doi: 10.3390/healthcare11050639.

Patient Satisfaction with Healthcare Services and the Techniques Used for its Assessment: A Systematic Literature Review and a Bibliometric Analysis

Diogo Cunha Ferreira  1   2 , Inês Vieira  3 , Maria Isabel Pedro  4 , Paulo Caldas  4   5   6 , Miguel Varela  5   7
Affiliations
Review

Patient Satisfaction with Healthcare Services and the Techniques Used for its Assessment: A Systematic Literature Review and a Bibliometric Analysis

Diogo Cunha Ferreira et al. Healthcare (Basel). .

Abstract

Patient satisfaction with healthcare provision services and the factors influencing it are be-coming the main focus of many scientific studies. Assuring the quality of the provided services is essential for the fulfillment of patients' expectations and needs. Thus, this systematic review seeks to find the determinants of patient satisfaction in a global setting. We perform an analysis to evaluate the collected literature and to fulfill the literature gap of bibliometric analysis within this theme. This review follows the Preferred Reporting Items for Systematic Reviews and Meta-Analysis (PRISMA) approach. We conducted our database search in Scopus, Web of Science, and PubMed in June 2022. Studies from 2000-2021 that followed the inclusion and exclusion criteria and that were written in English were included in the sample. We ended up with 157 articles to review. A co-citation and bibliographic coupling analysis were employed to find the most relevant sources, authors, and documents. We divided the factors influencing patient satisfaction into criteria and explanatory variables. Medical care, communication with the patient, and patient's age are among the most critical factors for researchers. The bibliometric analysis revealed the countries, institutions, documents, authors, and sources most productive and significant in patient satisfaction.

Keywords: bibliometric analysis; health services; patient satisfaction; quality management; systematic review.

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Conflict of interest statement

The authors declare that they have no conflict of interest.

Figures

Figure 1
Figure 1
PRISMA statement.
Figure 2
Figure 2
Analysis of the most utilized criteria in the literature (global analysis).
Figure 3
Figure 3
Analysis of the most utilized explanatory variables in the literature (global analysis).
Figure 4
Figure 4
Analysis of criteria deemed as the most critical in the literature (global analysis).
Figure 5
Figure 5
Analysis of explanatory variables deemed as the most critical in the literature (global analysis).
Figure 6
Figure 6
Analysis of the most utilized factors in the literature (willingness to recommend analysis).
Figure 7
Figure 7
Analysis of factors deemed as the most critical in the literature (willingness to recommend analysis).
Figure 8
Figure 8
Analysis of methods utilized in the literature.
Figure 9
Figure 9
Number of articles and mean of total citations (TC) per year.
Figure 10
Figure 10
Documents’ co-citation analysis network using VOSviewer software. Source: authors’ own construction.
Figure 11
Figure 11
Authors’ co-citation analysis network using VOSviewer software. Source: authors’ own construction.
Figure 12
Figure 12
Sources’ co-citation analysis network using VOSviewer software. Source: authors’ own construction.
See this image and copyright information in PMC

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