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. 2023 Feb 24;20(5):4043.
doi: 10.3390/ijerph20054043.

Quality in Psychiatric Care in the Community Mental Health Setting from the Perspective of Patients and Staff

Juan Francisco Roldán-Merino  1   2   3 , Manuel Tomás-Jiménez  1   2   4   5 , Agneta Schröder  6   7 , Lars-Olov Lundqvist  6 , Montserrat Puig-Llobet  8 , Antonio R Moreno-Poyato  3   8 , Marta Domínguez Del Campo  1   2   4   9 , Sara Sanchez-Balcells  4 , Maria Teresa Lluch-Canut  8
Affiliations

Quality in Psychiatric Care in the Community Mental Health Setting from the Perspective of Patients and Staff

Juan Francisco Roldán-Merino et al. Int J Environ Res Public Health. .

Abstract

The current paradigm of mental health care focuses on care provided in the community, increasingly moving away from hospital care models that involve considerable economic burden. Patient and staff perspectives on the quality of psychiatric care can highlight strengths and areas for improvement to ensure better care provision. The aim of this study was to describe and compare perceptions of quality of care among patients and staff in community mental health services and to determine possible relationships between these perceptions and other study variables. A comparative cross-sectional descriptive study was conducted in a sample of 200 patients and 260 staff from community psychiatric care services in the area of Barcelona (Spain). The results showed high overall levels of quality of care from patient (m = 104.35 ± 13.57) and staff (m =102.06 ± 8.80) perspectives. Patients and staff both gave high scores to Encounter and Support factors, while factors concerning patient Participation and Environment received the lowest scores. Continuous assessment of the quality of psychiatric care in the community setting is essential to ensure the highest quality of care, taking the perspectives of those involved into account.

Keywords: community care; patients’ perspective; psychiatric care; quality of care; staff’s perspective.

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Conflict of interest statement

The authors declare no conflict of interest. The funders had no role in the design of the study; in the collection, analyses, or interpretation of data; in the writing of the manuscript; or in the decision to publish the results.

Figures

Figure 1
Figure 1
Data collection flow diagram.
See this image and copyright information in PMC

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