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. 2023 Feb 23:14:1064632.
doi: 10.3389/fpsyg.2023.1064632. eCollection 2023.

The moderating effect of perceived organizational support: The impact of psychological capital and bidirectional work-family nexuses on psychological wellbeing in tourism

Na Bai  1   2 , Zhen Yan  3 , Rosly Othman  1
Affiliations

The moderating effect of perceived organizational support: The impact of psychological capital and bidirectional work-family nexuses on psychological wellbeing in tourism

Na Bai et al. Front Psychol. .

Abstract

The novel coronavirus (COVID-19) has inflicted unprecedented damage on the tourism industry. However, the psychological health fallout of COVID-19 on tour guides has not received empirical attention yet. Therefore, the present study aims to examine how psychological capital (PsyCap) improve tour guides' psychological wellbeing (PWB), the mediating effects of work-family conflict (WFC), family-work conflict (FWC), work-family facilitation (WFF) and family-work facilitation (FWF), and the moderating effect of perceived organizational support (POS). For this quantitative research, the data were collected from 276 tour guides in China. The results indicate that PsyCap significantly mitigates two directions of work-family conflict and intensifies two directions of work-family facilitation in order to promote tour guides' PWB. Furthermore, POS moderates the direct effects of two directions of conflict and facilitation on PWB and also moderates the indirect effects of PsyCap on the aforesaid outcome via two directions of conflict and facilitation. Theoretical and practical implications, limitations and future research directions are provided.

Keywords: bidirectional work-family nexuses; perceived organizational support; psychological capital; psychological wellbeing; tourism.

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Conflict of interest statement

The authors declare that the research was conducted in the absence of any commercial or financial relationships that could be construed as a potential conflict of interest.

Figures

FIGURE 1
FIGURE 1
Conceptual model for the analysis.
FIGURE 2
FIGURE 2
Effects of work-family conflict (WFC) and perceived organizational support (POS) on psychological wellbeing (PWB).
FIGURE 3
FIGURE 3
Effects of family-work conflict (FWC) and POS on PWB.
FIGURE 4
FIGURE 4
Effects of work-family facilitation (WFF) and POS on PWB.
FIGURE 5
FIGURE 5
Effects of family-work facilitation (FWF) and POS on PWB.
See this image and copyright information in PMC

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