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. 2023 Mar 13:380:e071651.
doi: 10.1136/bmj-2022-071651.

Service delivery redesign is a process, not a model of care

Sanam Roder-DeWan  1   2 , Supriya Madhavan  3 , Savitha Subramanian  4 , Kojo Nimako  5 , Talib Lashari  6 , Amith Nagaraj Bathula  7 , Ramkumar Sathurappan  8 , Sampath Kumar  8 , Mickey Chopra  3
Affiliations

Service delivery redesign is a process, not a model of care

Sanam Roder-DeWan et al. BMJ. .

Abstract

Sanam Roder-DeWan and colleagues call for wider application of the principles of service delivery redesign to provide accessible, high quality services across healthcare

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Conflict of interest statement

Contributors and sources: SRD is a family physician and health system scientist who leads the SDR portfolio at the World Bank. SM is a demographer and senior health specialist who leads the SDR portfolio at the Global Financing Facility. SS is an implementation scientist who funds SDR programmes globally. KN has led SDR feasibility work in Kenya and Pakistan. TL is a technical adviser to the Government of Pakistan and supports SDR programming in Sindh Province. ANB is a senior operations officer and task team lead for World Bank operations in India. RS and SK lead the Government of Meghalaya’s health programme, which includes SDR. MC is a paediatrician who has spearheaded SDR programming in the World Bank. SRD wrote the first draft. SM, SS, KN, TL, ANB, RS, SK, and MC reviewed and revised subsequent drafts. Peer reviewed literature, grey literature, and author experience were used to write this manuscript. MC is the guarantor. Competing interests: We have read and understood BMJ policy on declaration of interests and have no relevant interests to declare.

Figures

Fig 1
Fig 1
Five phases of service delivery redesign
See this image and copyright information in PMC

References

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