Fear of COVID-19 and employee mental health in quarantine hotels: The role of self-compassion and psychological resilience at work

doi:10.1016/j.ijhm.2023.103491

. 2023 May:111:103491.

doi: 10.1016/j.ijhm.2023.103491. Epub 2023 Apr 6.

Fear of COVID-19 and employee mental health in quarantine hotels: The role of self-compassion and psychological resilience at work

Kavitha Haldorai¹, Woo Gon Kim², Charoenchai Agmapisarn³, Jun Justin Li^{4

5}

Affiliations

¹ International Center for Hospitality Research & Development, Dedman College of Hospitality, Florida State University, 288 Champions Way, UCB 4117, P.O. Box 3062541, Tallahassee, FL 32306, USA.
² International Center for Hospitality Research & Development, Dedman College of Hospitality, Florida State University, 288 Champions Way, UCB 4115, P.O. Box 3062541, Tallahassee, FL 32306, USA.
³ Graduate School of Tourism Management, National Institute of Development Administration (NIDA), 148 Serithai Road, Klong-Chan, Bangkapi, Bangkok 10240, Thailand.
⁴ School of Tourism Management, South China Normal University, Higher Education Mega Center, Guangzhou 510006, China.
⁵ Faculty of International Tourism and Management, City University of Macau, Taipa, Macau.

PMID: 37082304
PMCID: PMC10076513
DOI: 10.1016/j.ijhm.2023.103491

Fear of COVID-19 and employee mental health in quarantine hotels: The role of self-compassion and psychological resilience at work

Kavitha Haldorai et al. Int J Hosp Manag. 2023 May.

. 2023 May:111:103491.

doi: 10.1016/j.ijhm.2023.103491. Epub 2023 Apr 6.

Authors

Kavitha Haldorai¹, Woo Gon Kim², Charoenchai Agmapisarn³, Jun Justin Li^{4

5}

Affiliations

¹ International Center for Hospitality Research & Development, Dedman College of Hospitality, Florida State University, 288 Champions Way, UCB 4117, P.O. Box 3062541, Tallahassee, FL 32306, USA.
² International Center for Hospitality Research & Development, Dedman College of Hospitality, Florida State University, 288 Champions Way, UCB 4115, P.O. Box 3062541, Tallahassee, FL 32306, USA.
³ Graduate School of Tourism Management, National Institute of Development Administration (NIDA), 148 Serithai Road, Klong-Chan, Bangkapi, Bangkok 10240, Thailand.
⁴ School of Tourism Management, South China Normal University, Higher Education Mega Center, Guangzhou 510006, China.
⁵ Faculty of International Tourism and Management, City University of Macau, Taipa, Macau.

PMID: 37082304
PMCID: PMC10076513
DOI: 10.1016/j.ijhm.2023.103491

Abstract

The COVID-19 pandemic has had a massive and unprecedented impact on the mental health of individuals worldwide. Quarantine hotel employees not only endured enormous upheavals when providing service to quarantine guests during obligatory quarantine periods, but also experienced the high mental stress that comes with the risk of exposure and contagion of themselves, their friends, and their families. This study investigated the impact of the fear of COVID-19 on mental health problems. The moderating roles of self-compassion and psychological resilience were also examined. Data was collected from 360 employees from thirteen "Alternative State Quarantine" hotels in Thailand. The results suggested that fear of COVID-19 positively influenced mental health problems. Self-compassion and psychological resilience at work buffered the detrimental impact of fear of COVID-19 on mental health. This three-way interaction demonstrated that employees with high self-compassion and high resilience coped better. The theoretical and practical implications for hospitality managers are discussed.

Keywords: Fear of COVID-19; Mental health; Psychological resilience; Quarantine hotels; Self-compassion.

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Conflict of interest statement

The author(s) declared no potential conﬂicts of interest with respect to the research, authorship, and/or publication of this article.

Figures

**Fig. 2**
Moderating effect of self-compassion.

**Fig. 3**
Moderating role of psychological resilience.

**Fig. 4**
Interactions between fear of COVID-19 and psychological resilience predicting mental health problems for individuals with (a) high self-compassion and (b) low self-compassion.

See this image and copyright information in PMC

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References

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[1] Aguiar-Quintana T., Nguyen T.H.H., Araujo-Cabrera Y., Sanabria-Díaz J.M. Do job insecurity, anxiety and depression caused by the COVID-19 pandemic influence hotel employees’ self-rated task performance? The moderating role of employee resilience. Int. J. Hosp. Manag. 2021;94 - PMC - PubMed

[2] Aguiar-Quintana T., Nguyen T.H.H., Araujo-Cabrera Y., Sanabria-Díaz J.M. Do job insecurity, anxiety and depression caused by the COVID-19 pandemic influence hotel employees’ self-rated task performance? The moderating role of employee resilience. Int. J. Hosp. Manag. 2021;94 - PMC - PubMed

[3] Ahorsu D.K., Lin C.Y., Imani V., Saffari M., Griffiths M.D., Pakpour A.H. The fear of COVID-19 scale: development and initial validation. Int. J. Ment. Health Addict. 2020:1–9. - PMC - PubMed

[4] Ahorsu D.K., Lin C.Y., Imani V., Saffari M., Griffiths M.D., Pakpour A.H. The fear of COVID-19 scale: development and initial validation. Int. J. Ment. Health Addict. 2020:1–9. - PMC - PubMed

[5] Alimoradi Z., Ohayon M.M., Griffiths M.D., Lin C.Y., Pakpour A.H. Fear of COVID-19 and its association with mental health-related factors: systematic review and meta-analysis. BJPsych Open. 2022;8(2) - PMC - PubMed

[6] Alimoradi Z., Ohayon M.M., Griffiths M.D., Lin C.Y., Pakpour A.H. Fear of COVID-19 and its association with mental health-related factors: systematic review and meta-analysis. BJPsych Open. 2022;8(2) - PMC - PubMed

[7] American Psychological Association. (2017). The road to resilience. Retrieved from http://www.apa.org/helpcenter/road-resilience.asp.

[8] American Psychological Association. (2017). The road to resilience. Retrieved from http://www.apa.org/helpcenter/road-resilience.asp.

[9] Anderson J.C., Gerbing D.W. Structural equation modeling in practice: a review and recommended two-step approach. Psychol. Bull. 1988;103(3):411–423.

[10] Anderson J.C., Gerbing D.W. Structural equation modeling in practice: a review and recommended two-step approach. Psychol. Bull. 1988;103(3):411–423.

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Fear of COVID-19 and employee mental health in quarantine hotels: The role of self-compassion and psychological resilience at work

Affiliations

Fear of COVID-19 and employee mental health in quarantine hotels: The role of self-compassion and psychological resilience at work

Authors

Affiliations

Abstract

Conflict of interest statement

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