Telework and MaaS adoption in a post-pandemic scenario. Evidence from municipal employees of Padua, Italy

Abstract

In recent years, the adoption of teleworking has witnessed a significant surge, partly driven by the COVID-19 pandemic. The existing literature suggests that its implementation has elicited mixed reactions from workers; while some workers have expressed satisfaction with its introduction, others prefer to work in a traditional, on-site setting. Concurrently, there has been a growing interest in Mobility-as-a-Service (MaaS) and an increase in the number of companies offering such services. However, there is limited research exploring the relationship between teleworking and the utilization of MaaS. This paper aims to fill this gap, by analyzing (1) which factors influence users to adopt teleworking in a post-pandemic scenario and (2) the relationship between willingness to telework and the propensity to join a MaaS system. An ordered logit model and a mixed logit model were developed to achieve the two goals, respectively. These models were calibrated and validated using data collected from questionnaires administered to Padua Municipality employees between October 2020 and January 2021. As expected, the employees most inclined toward teleworking are those who seek more flexibility and are unable to commute by private means. In addition, results show that employees who expressed the preference to telework more in the future are less likely to adopt MaaS, suggesting that the increased popularity of teleworking due to the pandemic may have a negative effect on the uptake of MaaS. These findings were utilized to formulate several policy recommendations.

Keywords: COVID-19; Discrete choice model; MaaS; Urban mobility; Work from home.

Fig. 1

Telework weekly frequency declared by respondents for different periods.