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. 2023 Jun 8;23(1):602.
doi: 10.1186/s12913-023-09566-6.

Exploring the psychological impact of contact tracing work on staff during the COVID-19 pandemic

Hugh Fulham-McQuillan  1 , Róisín O'Donovan  2 , Claire M Buckley  3 , Philip Crowley  4 , Brynne Gilmore  5 , Jennifer Martin  6 , Eilish McAuliffe  5 , Gregory Martin  7 , Gemma Moore  4 , Mary Morrissey  8 , Emma Nicholson  5 , Éidín Ní Shé  9 , Mary Clare O'Hara  10 , Ricardo Segurado  11 , Mary Rose Sweeney  12 , Patrick Wall  11 , Aoife De Brún  5
Affiliations

Exploring the psychological impact of contact tracing work on staff during the COVID-19 pandemic

Hugh Fulham-McQuillan et al. BMC Health Serv Res. .

Abstract

Background: Contact tracing is a key control measure in the response to the COVID-19 pandemic. While quantitative research has been conducted on the psychological impact of the pandemic on other frontline healthcare workers, none has explored the impact on contact tracing staff.

Methods: A longitudinal study was conducted using two repeated measures with contact tracing staff employed in Ireland during the COVID-19 pandemic using two-tailed independent samples t tests and exploratory linear mixed models.

Results: The study sample included 137 contact tracers in March 2021 (T1) and 218 in September 2021 (T3). There was an increase from T1 to T3 in burnout related exhaustion (p < 0·001), post-traumatic stress disorder (PTSD) symptom scores (p < 0·001), mental distress (p < 0·01), perceived stress (p < 0·001) and tension and pressure (p < 0·001). In those aged 18-30, there was an increase in exhaustion related burnout (p < 0·01), PTSD symptoms (p < 0·05), and tension and pressure scores (p < 0·05). Additionally, participants with a background in healthcare showed an increase in PTSD symptom scores by T3 (p < 0·001), reaching mean scores equivalent to those of participants who did not have a background in healthcare.

Conclusions: Contact tracing staff working during the COVID-19 pandemic experienced an increase in adverse psychological outcomes. These findings highlight a need for further research on psychological supports required by contact tracing staff with differing demographic profiles.

Keywords: Burnout; Contact tracing staff; Health services research; Mental distress; Mental health; PTSD; Perceived stress; Psychological impact; covid-19.

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Conflict of interest statement

A co-author, EMcA, has received funding for a PhD student working with HSE Quality and Patient Safety who conducted literature reviews to inform the contact management programme. Another co-author, ADB, volunteered as a contact tracer during the early stages of the COVID-19 pandemic response. This role was unpaid. We have no other conflicts of interest to disclose.

Figures

Fig. 1
Fig. 1
Study timeline *Data from T2 was not included in the analysis due to the low response which occurred as a result of a cyber-attack on the country’s health system
See this image and copyright information in PMC

References

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