Skip to main page content
U.S. flag

An official website of the United States government

Dot gov

The .gov means it’s official.
Federal government websites often end in .gov or .mil. Before sharing sensitive information, make sure you’re on a federal government site.

Https

The site is secure.
The https:// ensures that you are connecting to the official website and that any information you provide is encrypted and transmitted securely.

Access keys NCBI Homepage MyNCBI Homepage Main Content Main Navigation
Editorial
. 2023 Jun 1:1-10.
doi: 10.1007/s11747-023-00948-0. Online ahead of print.

The future of artificial intelligence and robotics in the retail and service sector: Sketching the field of consumer-robot-experiences

Affiliations
Editorial

The future of artificial intelligence and robotics in the retail and service sector: Sketching the field of consumer-robot-experiences

Stephanie M Noble et al. J Acad Mark Sci. .
No abstract available

PubMed Disclaimer

Figures

Fig. 1
Fig. 1
Evolution of Consumer/Customer-Robot-Experiences
Fig. 2
Fig. 2
Sketching the Field of Consumer-Robot-Experiences (CRE)

References

    1. Belk R. Artificial emotions and love and sex doll service workers. Journal of Service Research. 2022;25(4):521–536. doi: 10.1177/10946705211063692. - DOI
    1. Blut M, Wang C, Wünderlich NV, Brock C. Understanding anthropomorphism in service provision: A meta-analysis of physical robots, chatbots, and other AI. Journal of the Academy of Marketing Science. 2021;49:632–658. doi: 10.1007/s11747-020-00762-y. - DOI
    1. Čaić M, Avelino J, Mahr D, Odekerken-Schröder G, Bernardino A. Robotic versus human coaches for active aging: An automated social presence perspective. International Journal of Social Robotics. 2019;12(4):867–882. doi: 10.1007/s12369-018-0507-2. - DOI
    1. Castelo N, Bos MW, Lehmann DR. Task-dependent algorithm aversion. Journal of Marketing Research. 2019;56(5):809–825. doi: 10.1177/0022243719851788. - DOI
    1. Davenport T, Guha A, Grewal D. How artificial intelligences will change the future of marketing. Journal of the Academy of Marketing Science. 2020;48(1):24–42. doi: 10.1007/s11747-019-00696-0. - DOI

Publication types

LinkOut - more resources