Skip to main page content
U.S. flag

An official website of the United States government

Dot gov

The .gov means it’s official.
Federal government websites often end in .gov or .mil. Before sharing sensitive information, make sure you’re on a federal government site.

Https

The site is secure.
The https:// ensures that you are connecting to the official website and that any information you provide is encrypted and transmitted securely.

Access keys NCBI Homepage MyNCBI Homepage Main Content Main Navigation
. 2023 Aug 4;9(8):e18932.
doi: 10.1016/j.heliyon.2023.e18932. eCollection 2023 Aug.

Community needs for the digital divide on the smart city policy

Toddy Aditya  1 , Sinta Ningrum  2 , Heru Nurasa  2 , Ira Irawati  2
Affiliations

Community needs for the digital divide on the smart city policy

Toddy Aditya et al. Heliyon. .

Abstract

This research aims to determine the influence of smart city policy and community needs on the effective implementation of such initiatives, considering the existence of a digital divide within Tangerang City. The digital divide presents a significant challenge for local governments as they strive to ensure equitable and inclusive access to adequate public services for the entire community. A quantitative method of explanatory survey approach was used in this research with questionnaires sent as part of the data collection process in 13 districts of Tangerang City. A total of 400 participants were utilized and data processing was carried out using the SEM-PLS model. Building a smart city was intended to enhance the quality of life by using urban information and technology to increase service effectiveness and cater to community needs. By harnessing information communication technology, the government proactively monitored city dynamics, drove positive changes, and enhanced residents' quality of life. This enabled direct engagement with both residents and infrastructure, making technology an indispensable component of smart city development. Through this mutual utilization, local governments and communities could equally benefit from the advantages and conveniences offered by smart city.

Keywords: Digital divide; ICT; Policy implementation; Smart city; Tangerang.

PubMed Disclaimer

Conflict of interest statement

The authors declare that they have no known competing financial interests or personal relationships that could have appeared to influence the work reported in this paper.

Figures

Fig. 1
Fig. 1
Research model.
Fig. 2
Fig. 2
T-Value graph.
Fig. 3
Fig. 3
Path coefficient graph.
See this image and copyright information in PMC

References

    1. Mensah I.K., Luo C., Abu-Shanab E. Citizen use of e-government services websites: a proposed e-government adoption recommendation model (EGARM) Int. J. Electron. Govern. Res. 2021;17(2):19–42. doi: 10.4018/IJEGR.2021040102. - DOI
    1. Ismagilova E., Hughes L., Dwivedi Y.K., Raman K.R. Smart cities: advances in research—an information systems perspective. Int. J. Inf. Manag. 2019;47(January):88–100. doi: 10.1016/j.ijinfomgt.2019.01.004. - DOI
    1. Beritasatu/internet, “Portal Tangerang Live Versi 4.0 Aplikasi Terbaru Pemkot Tangerang. 2018. http://pdamtirtabenteng.co.id/berita/portal-tangerang-live-versi-40-apli... (accessed Feb. 12, 2020)
    1. Cowley R., Joss S., Dayot Y. The smart city and its publics: insights from across six UK cities. Urban Res. Pract. 2018;11(1):53–77. doi: 10.1080/17535069.2017.1293150. - DOI
    1. Singh P., Lynch F., Helfert M. 2021-April. Smartgreens; 2021. Role of citizens in the development of smart cities: benefit of citizen's feedback for improving quality of service; pp. 45–56. (Int. Conf. Smart Cities Green ICT Syst. SMARTGREENS - Proc). - DOI

LinkOut - more resources