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. 2023 Jun:2023:1064-1075.
doi: 10.1109/COMPSAC57700.2023.00162. Epub 2023 Aug 2.

A Survey of Conversational Agents and Their Applications for Self-Management of Chronic Conditions

Min Sook Park  1 , Paramita Basak Upama  2 , Adib Ahmed Anik  2 , Sheikh Iqbal Ahamed  2 , Jake Luo  3 , Shiyu Tian  2 , Masud Rabbani  2 , Hyungkyoung Oh  4
Affiliations

A Survey of Conversational Agents and Their Applications for Self-Management of Chronic Conditions

Min Sook Park et al. Proc COMPSAC. 2023 Jun.

Abstract

Conversational agents have gained their ground in our daily life and various domains including healthcare. Chronic condition self-management is one of the promising healthcare areas in which conversational agents demonstrate significant potential to contribute to alleviating healthcare burdens from chronic conditions. This survey paper introduces and outlines types of conversational agents, their generic architecture and workflow, the implemented technologies, and their application to chronic condition self-management.

Keywords: Conversational agents; chronic conditions; intelligent agents architecture; self-management.

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Figures

Fig. 1.
Fig. 1.
A generic architectural overview of conversational agents (redrawn and adapted from Kahn [47])
Fig. 2.
Fig. 2.
Workflow and associated components of conversational agent (redrawn and adapted from Maroengsit et al.,[41])
See this image and copyright information in PMC

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