Skip to main page content
U.S. flag

An official website of the United States government

Dot gov

The .gov means it’s official.
Federal government websites often end in .gov or .mil. Before sharing sensitive information, make sure you’re on a federal government site.

Https

The site is secure.
The https:// ensures that you are connecting to the official website and that any information you provide is encrypted and transmitted securely.

Access keys NCBI Homepage MyNCBI Homepage Main Content Main Navigation
. 2023 Oct 1:3:100222.
doi: 10.1016/j.pecinn.2023.100222. eCollection 2023 Dec 15.

How do hospital providers perceive and experience the information-delivery process? A qualitative exploratory study

Cristiana Fortini  1 , Jean-Bernard Daeppen  1
Affiliations

How do hospital providers perceive and experience the information-delivery process? A qualitative exploratory study

Cristiana Fortini et al. PEC Innov. .

Abstract

Objective: To explore how professionals deal with informing their patients and how they experience the process per se, in order to deepen understanding of the issues involved and to identify areas of focus for improvement.

Methods: Semi-structured qualitative interviews were conducted with 13 hospital professionals at Lausanne University Hospital, Switzerland.

Results: Information includes feedback, practical information, patient condition, treatment/process of care, and educational material. Information-delivery is a process that involves informing the patient then checking patient reception of the information. The main expected outcome is patient action. Providers can feel trapped, guilty, inadequate, powerless, disenchanted when the process fails to achieve its expected purpose.

Conclusions: Informing and checking strategies are not implemented optimally, and providers could benefit from guidance in order to decrease discomfort and become more proficient at delivering information.

Innovation: Addressing the information-delivery process per se provides us with a novel insight into the complexity of the process and contributes to identifying essential ingredients of future innovative training programs for providers at large.

Keywords: Information-delivery process; Patient information; Provider feelings; Provider-patient communication; Qualitative study.

PubMed Disclaimer

Conflict of interest statement

None.

Figures

Fig. 1
Fig. 1
Conceptual framework of the information-delivery process.
See this image and copyright information in PMC

References

    1. Langberg E.M., Dyhr L., Davidsen A.S. Development of the concept of patient-centredness–a systematic review. Patient Educ Couns. 2019;102(7):1228–1236. - PubMed
    1. Nys H. Mapping eXercise; 2016. Patients’ Rights in the European Union.
    1. Swiss_Federal_Office_of_Public_Health Your Rights at the Doctor’s and in Hospital: the Right to Information. https://www.bag.admin.ch/bag/en/home/medizin-und-forschung/patientenrech... Available from:
    1. Menichetti J., et al. Tested communication strategies for providing information to patients in medical consultations: a scoping review and quality assessment of the literature. Patient Educ Couns. 2021;104(8):1891–1903. - PubMed
    1. Kickbusch I., Pelikan Jürgen M., Franklin Apfel, Tsouros Agis D. 2013. Health literacy: the solid facts.

LinkOut - more resources