Skip to main page content
U.S. flag

An official website of the United States government

Dot gov

The .gov means it’s official.
Federal government websites often end in .gov or .mil. Before sharing sensitive information, make sure you’re on a federal government site.

Https

The site is secure.
The https:// ensures that you are connecting to the official website and that any information you provide is encrypted and transmitted securely.

Access keys NCBI Homepage MyNCBI Homepage Main Content Main Navigation
Multicenter Study
. 2024 Jan-Feb:74:10-16.
doi: 10.1016/j.pedn.2023.11.003. Epub 2023 Nov 17.

Informal carers' experiences with their children's care during hospitalization in Italy: Child HCAHPS results from RN4CAST@IT-Ped cross-sectional study

Nicoletta Dasso  1 , Gianluca Catania  2 , Milko Zanini  3 , Silvia Rossi  4 , Giuseppe Aleo  5 , Alessio Signori  6 , Silvia Scelsi  7 , Paolo Petralia  8 , Roger Watson  9 , Mark Hayter  10 , Loredana Sasso  11 , Annamaria Bagnasco  12
Affiliations
Multicenter Study

Informal carers' experiences with their children's care during hospitalization in Italy: Child HCAHPS results from RN4CAST@IT-Ped cross-sectional study

Nicoletta Dasso et al. J Pediatr Nurs. 2024 Jan-Feb.

Abstract

Purpose: To examine informal carers' experiences during their child's hospitalization and evaluate the associations with care received and care context.

Design and methods: What is described in this article is only a part of the larger study, RN4CAST@IT-Ped, a multicenter cross-sectional study, with multi-level data collection through convenience sampling, the Child Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey was used to collect data from informal carers of pediatric patients, applying the "top box" approach.

Results: Nine hospitals, 1472 nurses, and 635 children's parents were involved. A correlation was found between patient safety and satisfaction outcomes and nursing staff characteristics. Adequate workloads for nurses improved carers' assessment of their experience in the hospital.

Conclusion: Adequate staffing management could significantly improve informal carers' satisfaction with the care provided to their children during hospitalization.

Practice implications: Children's informal carers greatly value the care they receive in pediatric hospitals. Adequate workloads for nurses improve carers' overall evaluation of the care their children receive during hospitalization. Nursing management should consider improving these aspects to ensure high-quality care in children's hospitals.

Keywords: Hospital care; Nurse staffing; Parents; Pediatric; Satisfaction survey.

PubMed Disclaimer

Conflict of interest statement

Declaration of Competing Interest The authors of this manuscript have no competing interests as defined by the editorial policy of Journal of Pediatric Nursing. They moreover have no other interests that may have influenced the results and discussion of this paper.

Publication types