Skip to main page content
U.S. flag

An official website of the United States government

Dot gov

The .gov means it’s official.
Federal government websites often end in .gov or .mil. Before sharing sensitive information, make sure you’re on a federal government site.

Https

The site is secure.
The https:// ensures that you are connecting to the official website and that any information you provide is encrypted and transmitted securely.

Access keys NCBI Homepage MyNCBI Homepage Main Content Main Navigation
. 2024 Feb;21(1):45-58.
doi: 10.1111/wvn.12696. Epub 2024 Jan 2.

The influence of supportive work environment on work-related stress and conflict management style among emergency care nurses: A descriptive correlational study

Sally Mohammed Farghaly Abdelaliem  1   2 , Haitham Mokhtar Mohamed Abdallah  3 , Mohamed Ezzelregal Abdelgawad  3   4 , Ahmed Abdelwahab Ibrahim El-Sayed  2
Affiliations

The influence of supportive work environment on work-related stress and conflict management style among emergency care nurses: A descriptive correlational study

Sally Mohammed Farghaly Abdelaliem et al. Worldviews Evid Based Nurs. 2024 Feb.

Abstract

Background: Stress and conflict in emergency departments are inevitable but can be managed. A supportive work environment is key to helping emergency care providers, especially nurses, constructively manage work-related stress and conflict.

Aim: The aim of this study was to assess the influence of supportive work environments on work-related stress and conflict management style among emergency care nurses.

Methods: A descriptive correlational research design was utilized. Data were collected from 221 staff nurses recruited from two university hospital emergency departments in Alexandria, Egypt. Three instruments were used: (1) perceived organizational support scale, (2) nurses' occupational stressors scale, and (3) conflict management style inventory.

Results: There was a highly significant correlation between supportive work environments and work-related stress (p = .000) and a significant correlation between supportive work environments and conflict management style (p = .026). Supportive work environments had a significant inverse negative relationship with work-related stress experienced by nurses (p = .001) and accounted for 51% of variance in work-related stress. Meanwhile, supportive work environments had a significant positive relationship with conflict management styles of nurses (p = .026). Work-related stress had a significant relationship with nurses' conflict management style (p = .000) and accounted for 45% of the variance in conflict management style.

Linking evidence to action: The style of conflict management modeled by staff within emergency departments can positively or negatively influence the work environment and level of work-related stress. There is a necessity to cultivate a supportive culture for nurses in emergency departments to develop skills for constructive conflict management styles to reduce work-related stress.

Keywords: care; conflict management style; emergency; nurses; stress; supportive environment; work.

PubMed Disclaimer

References

REFERENCES

    1. Abd El-Rahman, R. M., Hosny, W. E., & Ata, A. A. (2018). Conflict management style, assertiveness and stress among nursing student. Journal of Nursing and Health Science, 7(2), 49-59.
    1. Ahanchian, M. R., Zeydi, A. E., & Armat, M. R. (2015). Conflict management styles among Iranian critical care nursing staff: A cross-sectional study. Dimensions of Critical Care Nursing, 34(3), 140-145.
    1. Ahmed, S. A. E. M., & Gaballah, S. (2023). Conflict and communication gap among the critical care nurses during care of patients with COVID-19. International Journal of Africa Nursing Sciences, 18, 100499.
    1. Al Aseeri, M. R. M. (2020). Perceived challenges of working environment among emergency department nurses in Saudi Arabia. Journal of Biology, Agriculture and Healthcare, 10(1), 25-31.
    1. Al-Hamdan, Z., Nussera, H., & Masa'deh, R. (2016). Conflict management style of Jordanian nurse managers and its relationship to staff nurses' intent to stay. Journal of Nursing Management, 24(2), E137-E145.

LinkOut - more resources